Client Engagement Specialist - Life Premium Finance

Truist•Lake Forest, IL

2d•Onsite

About The Position

The Client Engagement Specialist (CES) is primarily responsible for building and maintaining strong, long-lasting client relationships through consistent delivery of competitive loan product offerings and loan servicing. This role involves following up on pending cases and upcoming renewals, collaborating with Senior Management to drive business volume, evaluating loan opportunities, underwriting credit risk, and delivering executable loan commitments/agreements with competitive rates and terms to Agent/Broker clients. The credit decisioning process includes interpreting borrower financial statements, reviewing policy illustrations, and assessing policy attributes and their impact on the deal. Understanding the competition and their product offerings is crucial. The CES makes recommendations to senior management and/or underwriting on transactions. As a client-facing role, the CES is responsible for building trust and establishing/maintaining relationships, serving as the primary point of contact for clients throughout the process. The role also includes securing quote and renewal opportunities, reviewing executed loan documents for compliance, preparing and submitting funding packets, and managing a subset of the assigned portfolio. This management includes monitoring collateral position, calculating cross-over dates, generating notices, surrendering policies, and liquidating collateral. Regular portfolio status calls are co-led with the manager to discuss accounts with upcoming action items. The CES collaborates with their manager, The Chief Business Development Officer, the Chief Administrative Officer, and other members of the life premium team on new cases, renewals, and portfolio management. The role requires self-starters who can track territory performance against plan.

Requirements

Associate’s degree or equivalent education and related training
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Excellent written and verbal communication skills
Excellent organizational skills
Strong math aptitude
Ability to travel, occasionally overnight

Nice To Haves

Commercial insurance and financial services experience
Proven internal sales performance and relationship management via account or territory management

Responsibilities

Oversee quoting, underwriting and pricing activities. Ensure that pricing is in accordance with stipulated pricing grid, underwriting file is complete and accurate, and credit and profitability standards are maintained.
Ensure a high level of customer and client service is maintained. Responsible for timely delivery of term sheets, transaction documents, collateral calculations and other information as requested/required by customers and clients alike.
Develop and maintain productive relationships with customers that enhance sales for the life premium business unit.
Actively participate in Territory Meetings.
Prepare, review and submit funding requests as well as life insurance company policy surrender and/or loan documents.
Coordinate and participate in customer and client calls.
Be in compliance with all policies, procedures and operational guidelines.
Manage and mitigate risk factors.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan (depending on position and division)
restricted stock units (depending on position and division)
deferred compensation plan (depending on position and division)