Client Engagement Representative (Secondment/Contract)

CIBC•Vaughan, ON

17h•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Branch Banking
Client Service
Customer Engagement
Customer Experience (CX)
Identifying Opportunities
Product Knowledge
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You're motivated by collective success.
You know that teamwork can transform a good idea into a great one.
You know that an inclusive team that enjoys working together can bring a vision to life.
You're digitally savvy.
You seek out innovative solutions and embrace evolving technologies.
You can easily adapt to new tools and trends.
You love to learn.
You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Help clients manage their accounts and products.
Focus on each client experience and make every interaction meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.