Manager, Client Engagement (1 year contract)

BrandActive•Toronto, ON

1d•CA$100,000 - CA$150,000•Hybrid

About The Position

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and marketing and brand operations. Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. We aim to be an inclusive place where team members are supported in becoming their best selves, building a strong and agile organization that sets the standard for excellence globally and exemplifies a compassionate commercial endeavor built on trust and empowering growth. The Manager serves as the project lead, accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating, and relationship management to support client brand conversions. The Manager oversees the project through implementation and roll-out phases, ensuring client needs are met. This role typically involves direct client interaction at senior levels, including the C-suite, and may require travel between North America and internationally. This role reflects growth in our team and expanded operational scope.

Requirements

Demonstrated commitment to life-long learning; post-secondary degree, diploma or certificate preferred.
Three to four years of project management experience with at least two years as the Project Lead (managing projects from start to finish).
Strong consultative skills gained through experience working as an internal consultant or in a professional services environment.
Superior written and verbal communication skills.
Superior organizational skills.
Demonstrated ability to manage complexity including the ability to handle multiple tasks under pressure across more complex/multi-faceted projects.
Presence including the ability and confidence to manage client calls.
Proven credibility gained by consistently delivering on commitments.
Demonstrated ability move across a range of projects and clients over time.
Ability to develop and maintain positive working relationships both internally and externally.
Excellent client contact, negotiation and problem-resolution skills.
Detail-oriented, including the ability to identify important details, ensuring things are not overlooked and delivering a consistently high quality of work, keeping the overall goals of the project in mind.
Demonstrated initiative including finding innovative solutions for the company and the clients.
Skill in managing the relationship with the client and looking for additional opportunities to bring value and provide additional services.
Taking action to make the most of the opportunities for the good of the company; takes a long-term view with the client.
Leadership skills to lead a team of diverse individuals, providing oversight of their work, coaching and supporting them from a developmental perspective.
Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects.
At least basic knowledge and experience with MS Visio.

Nice To Haves

Additional languages an asset.

Responsibilities

Consult with clients about all elements for project scope and delivery, providing a high-level of expertise and instilling confidence in the client.
Work with the client and BrandActive’s team to define the scope of brand transition across all branded asset categories (e.g. signage, ID badges, website, etc.)
Develop several high-level scenarios to achieve brand launch and completion objectives using cost, time, quality and impact as the key variables.
Provide senior leadership and their Board the information they need to make fiscally responsible brand decisions.
Establish high-level transition strategies by branded asset category with priority given to those categories which are required for brand launch and have longer lead times.
Formulate and comprehend overall implementation financials and to evaluate the implications of alternative strategy approaches on these financials at a macro and micro level.
Develop cost estimates based on developed transition strategies.
Define the high-level processes required to support an efficient implementation process.
Create a high-level project communications plan to ensure engagement of all project constituents.
Define the project organization required to execute the brand transition in a way that ensures achievement of client goals and desired outcomes.
Lead the project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team.
Communicate project status regularly (e.g. using dashboard reports) and escalate issues to stakeholders, sponsor(s), and senior leadership as required.
Manage project deliverables in line with approved project plans.
Manage or coordinate partners and work groups engaged in project delivery.
Lead internal projects and client-facing (or conference call) meetings.
Develop and maintain detailed project plans (following PMI methodologies).
Record, track and manage project issues and risks, escalating concerns when necessary.
Manage project scope and change control.
Monitor project progress and performance.
Monitor the project budget.
Create and present deliverables, and facilitate approval of recommendations.
Review and provide guidance with new statements of work with current projects.
Manage the creation of change orders with direction from the Director.
Lead and coach team members by providing individualized feedback and development opportunities that foster career progression.
Manage team performance by addressing concerns proactively, conducting annual reviews, annual development meetings and offering constructive feedback regularly.
May participate and provide input into hiring process for team members.
Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
Contribute to internal initiatives that impact the client and/or team member experience such as our EDI Advisory Committee, Community Impact Committee, or our Social Committee.
Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.
Demonstrate inclusive and supportive behavior, contributing to BrandActive’s core values of trust, agility, and growth, commitment to equity, diversity, and inclusion, (EDI), humanity, and wellbeing.

Benefits

Competitive compensation: $100,000.00 -$150,000.00 CAD. Total compensation depends on experience, education, and skills and includes non-cash rewards. This range is plus commission.
Values led culture focused on humanity, trust, agility, and growth.
Comprehensive health and dental coverage with no waiting period – your benefits start on day one.
Mental health resources such as an Employee Assistant Program (EAP) and access to the Headspace app.
Generous paid time off: 4 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.
Holistic wellbeing benefits, including a wellbeing allowance, flexible additional time off to care for a loved one, support mental health, or observe meaningful religious or cultural holidays.
Parental leave benefits to support you and your family.
$2,000 annual professional and personal development support, including funding and time off for learning to support your growth.
Home office and communications reimbursement to help you work comfortably.
Charitable donation matching to support the causes that matter to you.
Flexible work options – Hybrid - with adaptable schedules.
Two annual town halls in Toronto, featuring engaging sessions and fun team activities.
Supportive leadership and career development, with ongoing coaching and feedback to help you grow and succeed, quarterly formal feedback, annual performance reviews and separate annual development meetings.
Work-from-anywhere flexibility, with the option to work abroad for up to four weeks (in eligible countries).