LAC - Client Engagement Manager

Library Systems & Services LLC•Washington, DC

3d•$75,000 - $80,000•Hybrid

About The Position

LAC Federal is seeking a Client Engagement Manager (CEM) to join their team in the Washington DC Metro Area. This hybrid role involves owning and cultivating client relationships, overseeing multiple projects, monitoring staff performance, managing project costs, and identifying new business opportunities within existing clients. The position requires approximately 75% remote work and 25% client/employee facing interaction, with regular visits to client sites in the Washington DC Metro Area. A corporate office is available in Metro Center, Washington DC, and another in Rockville, MD. This is a full-time permanent position with benefits. Relocation is not offered for this role. Candidates must reside within the Washington DC Metro Area and have reliable transportation for client visits.

Requirements

Bachelor’s Degree
At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role
Experience supporting federal staffing, recruiting, onboarding, or workforce management activities
Ability to manage multiple priorities in a fast-paced government contracting environment
Strong interpersonal and client facing skills
Ability to build relationships with federal clients and manage both on-site and remote employees
Excellent organizational skills, time management and strong communication

Nice To Haves

Experience in a client facing role within the federal space
Preliminary knowledge of federal contracting
Strong preference for a background in libraries, archives and museums
Experience supporting cleared personnel onboarding and federal security/suitability processes
Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors
Demonstrated experience managing multiple teams and projects
Business development experience

Responsibilities

Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress
Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions
Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point of contact to ensure effective communication, conflict resolution, and continued contract performance and employee satisfaction
Drive employee engagement and cultivate strong culture across company contracts
Liaison between on-site clients and corporate functions (i.e. finance, HR)
Assist in the review and processing of weekly timecards and invoices each month
Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work
Assist the recruiting team with filling open positions, serving as liaison between client needs and recruiting team
Engage directly with clients to present qualified candidates for client review and approval in support of open positions
Source, screen, interview, and evaluate candidates for current and future openings supporting customers and business initiatives
Work closely with candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements
Coordinate and attend interviews between clients and candidates being considered for contract positions
Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals
Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process
Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership
Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities
Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed