Client Engagement Analyst
About The Position
O'Donnell/Snider Construction (OSC) is looking for a highly organized, detail-oriented Client Engagement Coordinator to join our Houston-based Client Engagement team. Since 1991, OSC has built its business around exceptional service and lasting relationships. That commitment extends to our employees as well. OSC has been recognized as a Houston Top Workplace for more than a decade, reflecting a culture where people, relationships and doing things the right way matter. This is an administrative business development position for someone who enjoys bringing organization to a busy team, working with information and technology, coordinating details, and making sure important follow-up doesn't fall through the cracks. You'll work closely with our Vice President of Client Engagement and others throughout OSC to provide the organization and administrative support behind our business development and client relationship efforts.
Requirements
- 3+ years of administrative, business development support, client engagement, CRM administration, project administration or similar experience.
- Strong Microsoft Office skills, particularly Excel and PowerPoint.
- Exceptional organizational skills and attention to detail.
- Comfort working with data, reports, technology and recurring deadlines.
- Ability to manage multiple priorities and follow through without constant direction.
- Strong written and verbal communication skills.
- Professional and comfortable interacting with employees and clients at all levels.
Nice To Haves
- Experience with Salesforce or another CRM system strongly preferred.
- Construction, commercial real estate, architecture/engineering or professional services experience is a plus.
Responsibilities
- Maintain accurate client, opportunity and pipeline information in Salesforce.
- Prepare reports, dashboards, meeting materials and presentations that help our teams stay informed about business development activity.
- Coordinate Client Engagement meetings, including agendas, materials, schedules and follow-up items.
- Provide administrative support for client meetings, networking opportunities and business development activities.
- Assist with the planning and logistics for client appreciation events, industry events and other relationship-building activities.
- Track client engagement activities and help ensure appropriate follow-up is completed and documented.
- Coordinate client satisfaction surveys and maintain accurate client contact information.
- Monitor designated sources for potential business opportunities and route relevant information to the appropriate team.
- Provide ongoing administrative and organizational support to the Vice President of Client Engagement.
Benefits
- Medical, dental and vision coverage
- 401(k) with a 5% company match and immediate vesting
- Performance bonus program
- Paid time off and paid holidays
- Life and disability insurance
- Employee Assistance Program
- Training and professional development opportunities
- A collaborative, people-focused work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
