Client Enablement Manager

Skai • New York, NY

3d • Hybrid

About The Position

Skai is seeking a creative, highly organized, and proactive Client Enablement Manager to help customers build the knowledge, skills, and confidence to maximize the value of the Skai platform. Reporting to the Director of Revenue & Client Enablement, this role drives customer education, platform proficiency, and engagement across Skai's global customer base. The manager will own and evolve Skai University, deliver individual and group learning experiences, and develop scalable programs that help customers become more self-sufficient, successful, and confident advocates for Skai. The role suits someone passionate about customer education, connecting with people, and making learning engaging and impactful.

Requirements

• Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role.
• Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
• Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions.
• Strong communication, presentation, and facilitation skills, including the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
• AI curiosity and proficiency, including comfort using AI to automate workflows or building AI workflows to improve sales processes.
• Strong content creation skills and the ability to turn technical product knowledge into clear, engaging, practical educational materials.
• Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities.
• A proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience.
• Experience partnering across multiple stakeholders and cross-functional teams.

Nice To Haves

• Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales.
• Experience creating or managing customer education programs, online academies, or learning management systems such as 360Learning or similar platforms.
• Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
• Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate the effectiveness of education programs.

Responsibilities

• Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources.
• Design and deliver customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions.
• Create accessible learning content such as videos, tutorials, walkthroughs, guides, and interactive resources that simplify complex product capabilities.
• Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success.
• Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who advocate for Skai and drive adoption.
• Experiment with new learning formats, AI-powered tools, and engagement strategies to make customer education more personalized, accessible, and scalable.
• Recommend improvements to the customer learning experience and communicate progress, risks, and decisions clearly.
• Track participation, course completions, certification attainment, customer feedback, and engagement trends.
• Use data and customer insights to improve enablement programs and measure their impact on adoption and proficiency.

Benefits

• Eligible for additional quarterly bonus compensation through one of Skai’s incentive plans.
• Hybrid work arrangement with a mix of home and office work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed