Client Director

World Wide Technology Holding•New York, NY

About The Position

World Wide Technology, Inc. is hiring a Client Director to support its expanding SLED (State, Local and Education) New York team in New York City. The role focuses on working with internal and external teams to provide solutions and expand WWT’s services footprint within the SLED market. The successful candidate will collaborate with Sales, Engineering, Marketing, Operations, and Services to execute a business plan focused on growth and customer success. The Client Director will use established customer relationships to develop business around market-relevant solutions, including Infrastructure Modernization, Multi-Cloud Architecture, Security, and Digital Transformation. The role also provides leadership, coaching, and training to Client Managers on the SLED NYC team.

Requirements

Current executive and leadership relationships and a track record of performance within the NYC SLED market.
10+ years working within the NYC SLED customer environment, with existing knowledge of customer needs and challenges.
Solid analytical and problem-solving skills.
Exceptional organizational, communication, presentation, collaboration, and leadership skills.
Flexible schedule and ability to travel as needed.

Nice To Haves

Bachelor’s degree or equivalent industry experience preferred.

Responsibilities

Pursue and drive strategic programs as part of the SLED NYC team.
Provide insight and thought leadership regarding customer challenges and needs.
Forecast and execute on calculated areas within SLED NYC, and assist the team with deal-program qualification and strategy.
Plan accounts, execute plans, and position WWT competitively in the market.
Work with WWT team members on business solutions that enhance WWT’s role with customers and drive profitability.
Engage company subject matter experts.
Develop formal RFP strategy.
Present solutions or proposals to customers.
Review, develop, and negotiate proposals and contracts.
Manage opportunity pricing and financial modeling.
Develop new service offerings and solutions.
Deliver system demonstrations to customers.
Develop and maintain strategic relationships with OEMs and key service providers or partners.
Provide leadership for multiple Client Managers on the SLED NYC team.
Coach and train aligned Client Managers on the SLED NYC team.