Client Delivery Manager

UpClear • New York, NY

11h • $115,000 - $160,000 • Onsite

About The Position

UpClear provides SaaS software to growing Consumer Goods brands, helping them plan and analyze volumes, revenue, and trade promotion. BluePlanner supports collaboration, efficiency, and business analysis throughout the distribution process. The company serves clients across America, Europe, and Asia and has offices in New York City, London, Paris, and Singapore.

The Client Delivery Manager joins UpClear’s global Delivery team and works primarily with US clients to deploy SaaS software and provide project management support to existing clients. The role covers project planning, discovery workshops, gathering client requirements, internal and external project communications, and directing technical resources on the Solutions team. It is primarily office-based, with four days per week of onsite collaboration at the West 22nd Street office in New York and periodic travel of less than 10% to client locations for discovery, design, and training.

The successful candidate will bring a consultative mindset and partner with clients to solve complex business challenges, becoming a subject matter expert in a specific product stream. The position offers opportunities to advance as the company grows and the employee develops expertise and project management skills. UpClear cannot provide employment authorization sponsorship at this time.

Requirements

• Bachelor’s degree.
• A minimum of 4–6 years of work experience, including business analysis and project management.
• Experience with TPM software and familiarity with leading TPM platforms.
• Knowledge of the CPG industry, including trade terms, promotional spend tracking, and customer planning cycles.
• Ability to manage delivery through both Agile sprints and milestone-based approaches.
• Strong collaboration and project management skills.
• Strong stakeholder management and persuasion skills.
• Ability to diagnose and address issues or concerns across multiple levels of a client organization and communicate effectively.
• Ability to manage ambiguity and adapt to changing conditions during project planning and execution.
• Ability to work with standard oversight and identify ways to contribute beyond day-to-day tasks.
• Ability to take initiative in establishing better organizational ways of working and serve as an example and mentor to more junior resources.
• Team-oriented approach and willingness to step up when needed.
• Ability to commute to UpClear’s West 22nd Street office in New York for four days of onsite collaboration per week.

Responsibilities

• Lead end-to-end delivery of TPM software implementations, from scoping and design through deployment and post-go-live support, including management of integrations with third-party systems.
• Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans.
• Manage multiple concurrent projects, including enterprise implementations with large stakeholder groups and complex integrations involving configuration and technical deliverables.
• Identify client opportunities and appropriate upsells to create value for both the client and UpClear.
• Develop broad TPx functional expertise across BluePlanner modules and features.
• Maintain strong customer relationships by understanding clients’ business needs and motivations.
• Identify and raise potential risks and escalations to the direct manager, and support management of project scope, budget, and timelines within defined parameters.
• Test software functionality before deployment to clients.
• Train clients in software use and best practices.
• Lead change management, including training, communications, and post-go-live support.
• Document system configuration fully for project handover.

Benefits

• Choice of medical, dental, and vision health care plans.
• Retirement plan with company match (401k, IRA).
• Commuter benefits.
• Paid time off package that grows with seniority, including vacation, sick leave, and public holidays.
• Paid maternity leave.
• Paid parental bonding leave.
• One-month paid sabbatical after five continuous years of work at UpClear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level