Client Delivery Manager - US Northeast Region

SAP Careers • Newtown Township, PA

10d • $135,600 - $230,600

About The Position

The Client Delivery Manager is the single point of accountability for enterprise SAP Private Cloud customers in the US Northeast Region. The role owns the end-to-end customer engagement lifecycle from contract handover through renewal, driving adoption, contract compliance, delivery of contracted outcomes, and customer trust to support renewals. It safeguards revenue by tracking consumption and identifying entitlement leakage, churn risk, and escalation triggers. The manager leads customer governance and AI adoption, partners with account teams on commercial opportunities, and coordinates with SAP sales, operations, and technical colleagues.

Requirements

• At least 6 years of experience in SAP cloud operations, infrastructure, or enterprise customer delivery.
• Proven track record managing complex, high-value contracts across international, virtual teams.
• Adaptive leadership skills, including de-escalating with composure, responding to competing stakeholder demands, and leading through ambiguity.
• Financial acumen to track contract value, identify leakage, and connect delivery performance to commercial outcomes.
• Structured project management discipline and strong governance experience.
• SAP Basis/technical depth and a solid understanding of private cloud deployments and infrastructure.
• Bachelor's degree required.
• Ability to present to a CIO and work through technical details with a platform engineer.
• Fluency with agentic AI tools in day-to-day practice, including using them to prepare for customer interactions, synthesize insights, and accelerate delivery workflows.

Nice To Haves

• Project management certification.

Responsibilities

• Own the end-to-end SAP Private Cloud engagement lifecycle from contract handover through renewal.
• Lead adoption conversations, track contract compliance, and ensure contracted business outcomes are delivered.
• Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors.
• Proactively identify entitlement leakage, churn risk, and escalation triggers to safeguard revenue.
• Serve as the single-engine orchestrator for C2C customers, owning consumption tracking, risk mitigation, and revenue protection.
• Partner with account teams to identify upsell, cross-sell, and renewal-readiness opportunities.
• Lead customer AI adoption by driving release-version currency, accelerating entitlement consumption, and demonstrating measurable AI-driven business outcomes.

Benefits

• Flexible working models
• Health and well-being support
• Variable incentive opportunities and additional benefits may be provided, subject to applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level