SAP NS2 Client Delivery Manager (CDM)
About The Position
The Client Delivery Manager (CDM) serves as the primary point of contact for SAP NS2 Cloud Customers, focusing on RISE with SAP, S/4HANA private cloud edition, S/4HANA Cloud Extended Edition, Secure HANA Cloud, and HANA Enterprise Cloud advanced Edition. The CDM drives end-to-end customer engagement from signature onwards, including customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. This role requires experience in Engagement Management, Delivery Management, and Account Management, specifically with SAP knowledge and expertise, including cross-selling, upselling, and renewal opportunities.
Requirements
- 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
- 5+ years of SAP Basis and/or infrastructure operations or development experience.
- Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
- Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
- Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models.
- Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
- SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
- Bachelor’s degree in a related field.
- Strong communication skills for both technical and executive audiences.
- Engagement management, relationship building, and de-escalation strengths.
- Ability to multitask across several engagements with a proactive, problem-solving mindset.
- Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration.
- Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).
Responsibilities
- Drive end-to-end customer engagements from contract signature through renewal, including onboarding, service delivery, project initiation, architecture guidance, and governance coaching.
- Build strong and lasting customer relationships with executives and stakeholders across SAP NS2.
- Conduct quarterly business reviews and balanced scorecards that drive transparency, service quality, and continuous improvement.
- Develop service and business plans aligned to customer needs and SAP NS2’s cloud strategy.
- Orchestrate seamless delivery lifecycle including scope, budget, milestones, releases, maintenance, and long-term account vision.
- Manage customer IT calendars, monthly service reporting, and execution of Enhanced Managed Services and Cloud Application Services.
- Develop stabilization and recovery paths in critical customer situations in partnership with MCC and OCC teams.
- Identify and pursue commercial growth opportunities through cross-sell, upsell, renewals, and SLA management.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k
- Employee discount programs
- Professional development
- Continued education
- Learning and development program
- Wellness programs
- Flexible scheduling
- Paid holidays
- Paid volunteer time
- Employee bonus referral program
- Relocation assistance
- Home office stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
