SAP NS2 Cloud Application Services Delivery Manager

SAP IT Business Systeme•Springton Pointe Woods, PA

9h•$132,600 - $302,600

About The Position

SAP NS2 is seeking a Cloud Application Services Delivery Manager to lead CAS Delivery Teams and manage the delivery of secure, mission-critical CAS packages for NS2 Cloud customers. This role involves diving deep into complex issues, translating technical recommendations into clear guidance, and optimizing operational processes to drive down total cost of ownership for customers. The ideal candidate thrives on ownership, technical depth, and customer partnership, aiming to deliver best-in-class operations with a tangible impact.

Requirements

U.S. Citizenship required.
Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
Excellent management skills with strong customer-facing experience.
Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
Ability to work independently and take ownership of assigned tasks.
Ability to establish solid working relationships with clients.
Presentation, communication, and conflict management skills.
Excellent technical knowledge/experience within the area of SAP Netweaver and SAP HANA
Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
Good technical knowledge/experience in the following area: SAP HANA Cloud integration, technical FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC.
Management and oversight of weekend support and 24x7 support activities as required.
Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.

Nice To Haves

SAP Basis administration and troubleshooting experience.
SAP HANA database management and troubleshooting experience.
Linux administration and troubleshooting experience.
3 to 5 years of customer facing delivery experience.
Experience working with software applications with deep experience in S/4HANA Cloud Environments.

Responsibilities

Lead CAS Delivery Teams composed of contractors, ensuring consistent, high-quality service delivery.
Manage and coordinate the delivery of secure, mission-critical CAS packages for NS2 Cloud customers.
Dive deep into complex issues and translate technical recommendations into clear, actionable guidance for customer leadership.
Help drive down total cost of ownership for customers by optimizing operational processes in secure cloud environments.
Oversee weekend and 24x7 support operations when required.
Create and maintain knowledge documents to support customers and guide colleagues, contributing to ongoing knowledge quality improvements.
Drive improvement of Knowledge quality in the area of expertise, both internally & externally.