Client Coordinator (31709)

ExamWorks•Rockford Township, IL

1d•Hybrid

About The Position

The Client Coordinator plays a key role in managing client inquiries, supporting case workflow, and ensuring high-quality documentation across multiple departments. This position is responsible for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client. The role involves data preparation, data entry, data tracking, documentation, and filing, all handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Requirements

High school diploma or equivalent required.
Minimum one-year clerical experience; or equivalent combination of education and experience preferred.
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
Must be a qualified typist with a minimum of 40 W.P.M.
Ability to follow instructions and respond to management’s directions accurately.
Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive team-oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and/or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
Ability to effectively present information one-on-one or in small groups.

Nice To Haves

Experience in a medical office or insurance industry preferred.

Responsibilities

Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
Maintain daily contact with the QA department regarding workflow and pending report status.
Contact providers for assignment and update database.
File and archive open and closed cases.
Verify all client information is current in the database and all client-specific guidelines and/or rules or information is documented in the system.
Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
Direct calls to other departments as needed.
Perform various clerical duties such as typing, filing, emailing, and proofreading.
Assist in resolution of customer complaints and quality assurance issues.
Notify management of any report issues or concerns.
Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
Perform other duties as assigned.