Client Coordinator

Almost Family CO, LLC - Fort Collins•Fort Collins, CO

10d•Onsite

About The Position

Almost Family is seeking a Client Coordinator for their In-Home Care division in Fort Collins, CO. This role is ideal for someone who thrives in a fast-paced environment and is passionate about supporting seniors, caregivers, and high-quality care. The position offers competitive pay and opportunities for growth within a supportive, team-centered culture.

Requirements

Experience with scheduling systems and CRM platforms
Tech-savvy and quick to learn new systems
Friendly, positive, and professional communication style
Calm under pressure with strong problem-solving skills
A genuine heart for seniors and those who care for them
Career-driven, reliable, and solution-oriented
Team player who can also take initiative independently

Nice To Haves

Bilingual

Responsibilities

Manage and coordinate caregiver schedules to ensure reliable, consistent care
Serve as a key point of contact for clients and families, providing support and solutions
Maintain and update individualized care plans with accuracy and attention to detail
Support and communicate with caregivers in the field and in the office
Utilize CRM systems (WellSky or similar) for scheduling, documentation, and tracking
Assist the Director in maintaining optimal standards of care and compliance
Answer phones, assist customers, and handle day-to-day office coordination
Participate in on-call rotation (including weekends/after-hours) to support urgent needs
Step in to problem-solve quickly and calmly in dynamic situations
Assist with light marketing and community engagement efforts