Client Coordinator

Fort Collins•Fort Collins, CO

9h•Onsite

About The Position

Almost Family is seeking a Client Coordinator for their In-Home Care services in Fort Collins, CO. This role is ideal for someone who thrives in a fast-paced environment and is passionate about supporting seniors, caregivers, and high-quality care within the community. The position offers competitive pay with opportunities for on-call bonuses.

Requirements

Experience with scheduling systems and CRM platforms.
Tech-savvy and quick to learn new systems.
Friendly, positive, and professional communication style.
Calm under pressure with strong problem-solving skills.
A genuine heart for seniors and those who care for them.
Career-driven, reliable, and solution-oriented.
Team player who can also take initiative independently.

Nice To Haves

Bilingual

Responsibilities

Manage and coordinate caregiver schedules to ensure reliable, consistent care.
Serve as a key point of contact for clients and families, providing support and solutions.
Maintain and update individualized care plans with accuracy and attention to detail.
Support and communicate with caregivers in the field and in the office.
Utilize CRM systems (WellSky or similar) for scheduling, documentation, and tracking.
Assist the Director in maintaining optimal standards of care and compliance.
Answer phones, assist customers, and handle day-to-day office coordination.
Participate in on-call rotation (including weekends/after-hours) to support urgent needs.
Step in to problem-solve quickly and calmly in dynamic situations.
Assist with light marketing and community engagement efforts.