Client Contact Center Representative

Wesley Group • Franklin, TN

1d • Onsite

About The Position

Client Contact Center Representative: Onsite Position in Office - Franklin, TN

Join a Culture Like No Other!
Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we’re more than just a workplace – we’re a community that thrives on innovation, support, and making a difference.

We’re looking for a Client Contact Center Representative to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.

Requirements

• Excellent time management and multi-tasking skills
• Ability to work independently and within a group
• Treating clients respectfully at all times
• Takes great pride in ensuring a positive overall customer experience
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills
• Ability to be flexible and adaptable
• Ability to prioritize tasks, delegating when appropriate
• Attention to detail
• Outcome-oriented/Results-focused
• Ability to maintain confidence within the sub-department.
• Ability to work hard and efficiently
• Experience with Excel/Google Sheets/Gsuite.
• Customer Service experience is a MUST!

Responsibilities

• Answering incoming calls from clients and transferring calls to the correct employees and or department.
• Setting call appointments for employees.
• Working with AnswerConnect to field calls to the right department and assigning leads to the sales side.
• Logging descriptive calls in Salesforce in order to provide all involved with detailed information.
• Making outbound calls such as returning voicemails and rescheduling Calendly appointments.
• Monitoring the client services email as well as the client services public Slack channel and responding/forwarding messages in a timely manner.

Benefits

• Medical, Dental, and Vision Insurance.
• 401K with a generous company match.
• Generous PTO – start accruing from day one!
• Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.
• Engaging company-wide events, team-building activities, and employee recognition programs.
• Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.
• Learn from industry professionals committed to your success.
• We embrace what makes each team member unique!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed