Contact Center Representative

Miller Vein•Farmington Hills, MI

23h•Onsite

About The Position

Miller Vein is seeking a Contact Center Representative who is passionate about helping people and wants to be part of a mission-driven organization. This role offers the opportunity for your voice to be heard in a fast-paced, high-energy environment. Miller Vein is committed to improving lives by providing exceptional vein care and serving as a model for how healthcare should operate. The company fosters a culture of care for patients, employees, and the community, evidenced by multiple "great-place-to-work" awards. Team members are empowered to provide exceptional service, guided by core values of Humble Service, Integrity, Teamwork, Excellence, Can-do Positive Attitude, and a willingness to Go the Extra Mile. Miller Vein is on a mission to become the largest provider of vein care in the country by 2030 by cultivating a highly trained and happy workforce.

Requirements

Be kind, caring, and compassionate
Be yourself
Smile at every opportunity
Ask why a lot
Listen first
Treat customer like family and way better than they expect
Start with yes
Keep learning. Get smarter at your job through training or books
Offer to help teammates before they ask
Compliment your peers for excellent work
Find great people to join our team
Figure out what doesn’t work
Have fun
Share your ideas

Responsibilities

Answer incoming phone calls
Make outbound calls
Direct calls to correct locations/staff members when necessary
Register new patients and become familiar with insurance and referrals
Schedule all types of appointments
Respond to online inquiries and monitor voicemail
Answer general questions about Miller Vein
Create amazing patient experience through excellent customer service

Benefits

Competitive wages
100% employer paid health, vision, dental benefits
401k
Healthy work-life balance (four day weekends every other weekend for our clinics)
No evening, weekend, or holiday work (almost never)
Three weeks paid vacation
Paid time off between Christmas and New Year's Day
Community service opportunities
$300 toward Continuing Education credits (CE’s)
Positive and upbeat office environments
Team members who take care of each other
Fun company outings