Contact Center Representative

SCU Credit Union • Sharon, MA

17h

About The Position

Looking for more than just a job? Join a team that genuinely works together to make a difference in our members’ lives. We’re a community-focused credit union committed to helping people reach their financial goals—while creating a supportive, positive workplace for our employees. You’ll be the friendly voice our members trust. Every call is an opportunity to solve problems, build relationships, and guide members toward the financial solutions that fit their lives. This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

• 2–4 years of customer service or financial services experience
• Strong communication skills and a genuine desire to help people
• Comfortable discussing financial products like accounts, cards, and loans
• Problem-solver who can think on their feet and stay organized
• Team player who values accountability and a positive work environment

Responsibilities

• Connect with members by phone and digital channels with professionalism and warmth
• Help members open accounts, explore loan options, and use digital banking tools
• Listen for needs and recommend helpful products and services (not just “sell”)
• Resolve questions and concerns efficiently, aiming for first-call resolution
• Educate members so they feel confident about their finances
• Work closely with the team to deliver a seamless, high-quality experience

Benefits

• We believe in building long-term relationships—with both our members and our employees. You’ll be part of an organization that values community, teamwork, and personal growth, while providing the tools and support you need to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees