Contact Center Representative

All In Credit Union • Troy, AL

16h • Onsite

About The Position

This position will be based out of our Troy Branch and is open to Troy Sorrell College of Business Students. The role is to assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, and communicate any situations involving digital services.

Requirements

• One year to three years of similar or related experience.
• Must be an active Troy University Student within the Sorrell College of Business.

Responsibilities

• Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
• Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
• Assure that appropriate records are maintained and required reports are prepared.
• Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
• Maintain accurate member account information on E-services. Insure that member information is consistently up to date with minimal errors.
• Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees