Contact Center Representative

TEKsystems•Des Moines, IA

4d•$43,000 - $43,000•Hybrid

About The Position

TEKsystems is hiring customer service agents to join our clients team onsite 4 days, 1 work from home in Des Moines. Description Responsibilities: In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures Receives and processes requests from agents, policy owners, and third parties via incoming calls Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker

Requirements

1+ years of customer service experience required
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards
Ability to multi-task and navigate multiple administrative systems required
Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
Ability to learn and retain a large amount of detailed information within a short period of time.

Nice To Haves

Prior experience with annuities is preferred but not required.

Responsibilities

Answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
Receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receives and processes requests from agents, policy owners, and third parties via incoming calls
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker