Contact Center Representative

Miller Vein•Farmington Hills, MI

1d•Onsite

About The Position

Miller Vein is seeking a Contact Center Representative who is passionate about helping people and wants to be part of a growing movement in healthcare. This role is ideal for someone who wants their voice to be heard and contribute to an exceptional patient experience. The Contact Center Representative will be responsible for handling incoming and outgoing calls, registering new patients, scheduling appointments, responding to online inquiries, and answering general questions about Miller Vein, all while creating an amazing patient experience through excellent customer service.

Requirements

Be kind, caring, and compassionate. Be yourself
Smile at every opportunity
Ask why a lot
Listen first
Treat customer like family and way better than they expect
Start with yes
Keep learning. Get smarter at your job through training or books
Offer to help teammates before they ask
Compliment your peers for excellent work
Find great people to join our team
Figure out what doesn’t work
Have fun
Share your ideas

Responsibilities

Answer incoming phone calls, make outbound calls
Direct calls to correct locations/staff members when necessary
Register new patients and become familiar with insurance and referrals
Schedule all types of appointments
Respond to online inquiries and monitor voicemail
Answer general questions about Miller Vein
Create amazing patience experience through excellent customer service

Benefits

Competitive wages
100% employer paid health, vision, dental benefits
401k
Healthy work-life balance (four day weekends every other weekend for our clinics)
No evening, weekend, or holiday work (almost never)
Three weeks paid vacation
Paid time off between Christmas and New Year's Day
Community service opportunities
$300 toward Continuing Education credits (CE’s)
Positive and upbeat office environments and team members who take care of each other
Fun company outings