Client Care Worker/Resident Assistant - Part Time

Volunteers of America - Greater New York, Inc.•New York, NY

7d•$22 - $22

About The Position

Volunteers of America–Greater New York is seeking a part-time Client Care Worker/Resident Assistant for its East Clarke Place Senior Residence program in the Bronx, NY. The program serves seniors who are chronically homeless and may benefit from a comprehensive range of supportive services. The Resident Assistant supports residents, monitors daily activities and adherence to program routines, greets and assists visitors, and helps maintain front-desk and access procedures. The role also involves responding to emergencies, documenting incidents and client interactions, coordinating with case managers and visiting care providers, facilitating wellness events, and assisting tenants with individualized skill-building activities.

Requirements

Associate’s degree, or high school diploma or GED with relevant experience.
Polite and pleasant manner; efficiency and firmness; and ability to operate a busy front-desk/security operation.
Ability to perform diverse tasks with ease and maintain confidentiality.
F-80 certificate required within 90 days of hire.

Responsibilities

Oversee clients’ daily activities and monitor their rights and adherence to program rules and routines.
Greet visitors and assist them directly or announce their arrival to staff or residents.
Ensure clients’ guests sign in and out as required.
Follow assigned emergency procedures, including crisis intervention and de-escalation.
Report client-related incidents to the program director and assigned case manager, and complete incident reports as outlined in the Program Manual.
Conduct residence rounds as assigned.
Confirm scheduled home health aide and visiting nurse arrivals, follow up on missed visits, and reschedule them.
Provide the assigned case manager with summaries of client interactions and assistance.
Facilitate onsite wellness events as assigned by the Wellness Coordinator, including completing group notes and sign-in sheets.
Work with assigned ESSHI tenants on individualized service-plan skill building, such as computer literacy, kitchen and cooking safety, healthy eating, and meal preparation.
Document training and skill-building provided to tenants and submit summaries to the assigned case manager.
Answer telephone calls and take messages for staff.
Receive and assist visitors, aid residents, and control front-door access.
Perform other related duties.