Client Care Worker/Resident Assistant - Part Time

Volunteers of American Greater New York•The Bronx, NY

6d•Onsite

About The Position

The Client Care Worker/Resident Assistant works at East Clarke Place Senior Residence, a program supporting seniors who are chronically homeless and may benefit from comprehensive supportive services. The role provides front-desk and resident assistance, including answering and routing telephone calls, receiving visitors, assisting residents, and controlling front-door access. The position also supports residents’ daily activities, safety, wellness, and individualized skill building.

Requirements

Associate’s degree, or a high school diploma or GED with relevant experience.
Polite and pleasant manner.
Efficiency and firmness.
Ability to operate a busy front-desk/security operation.
Ability to perform diverse tasks with ease and maintain confidentiality.
F-80 certificate required within 90 days of hire.

Responsibilities

Oversee clients’ daily activities.
Monitor and observe clients’ rights and adherence to program rules and routines.
Greet visitors and assist them or announce their arrival to staff or residents.
Ensure clients’ guests sign in and out as required.
Follow assigned emergency procedures, including crisis intervention and de-escalation.
Report client-related incidents to the program director and assigned case manager.
Complete incident reports as outlined by the Program Manual.
Conduct rounds at the residence as assigned.
Confirm scheduled home health aides and visiting nurses arrive; follow up and reschedule if a visit is not completed.
Provide the assigned case manager with summaries of client interactions and assistance.
Facilitate onsite wellness events as assigned by the Wellness Coordinator, including completing group notes and sign-in sheets.
Work with an assigned ESSHI tenant on individualized service-plan skill building, such as computer literacy, kitchen and cooking safety, healthy eating, and meal preparation.
Document training and skills building provided to tenants and submit a summary to the assigned case manager.
Answer telephone calls and take messages for staff.
Receive and assist visitors, aid residents, and control front-door access.
Perform other related duties.