Client Care Supervisor - FAM (Ellington)

Childrens Rescue Fund•New York, NY

7h•$0 - $90,000

About The Position

The Client Care Supervisor oversees Client Care Coordinators serving families with children in shelter. The role supervises staff and coordinates assessments, counseling, crisis intervention, advocacy, referrals, and other services intended to strengthen family wellbeing and support permanent housing outcomes. The supervisor ensures timely, high-quality client documentation and service delivery, monitors high-risk cases, supports staff with challenging situations, and coordinates services with multidisciplinary colleagues, government agencies, and community organizations. The position includes staff recruitment, training, supervision, evaluation, scheduling, case assignment, and professional development. It also involves monitoring client records and compliance, evaluating service-delivery data, completing DHS monthly metrics, developing and facilitating family group work, and providing client care coordination when coordinator positions are vacant or staff are absent. The supervisor works with the Director of Social Services and Housing Coordinator to ensure services support permanent housing placement, and provides on-call crisis support to coordinators. The role requires one weekly late shift from 11 a.m. to 7 p.m. It may also require long hours and a varied schedule, travel throughout New York City, and lifting or moving objects weighing up to 30 pounds several times a week. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must hold a New York State Licensed Clinical Social Worker (LCSW) credential upon hire.
Master’s degree in Social Work from an accredited school of social work.
Three to five years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
At least two years of experience in a supervisory capacity.
Knowledge in three or more of the listed areas: supervision of social workers; client assessment, service-plan development, and case management; child and adolescent development; parent-child relationships, family dynamics, and diagnostic classifications; mental and emotional/behavioral health; child welfare policies and procedures; or government entitlements such as TANF, Social Security, and Medicare.
Knowledge and experience working with diverse cultures and ethnicities.
Expertise in strengths-based, solution-focused, and family-centered practice.
Experience facilitating groups for adults.
Excellent oral and written communication and interpersonal skills.
Demonstrated discretion in handling confidential information.
High level of computer proficiency in Word and Excel, and ability to learn new technologies and databases.
Ability to provide effective team leadership, supervision, guidance, and oversight.
Ability to respond to and troubleshoot crisis situations.
Ability to travel throughout various locations in New York City.
Ability to lift and move objects weighing up to 30 pounds several times a week.

Nice To Haves

Proficiency in Spanish.

Responsibilities

Manage and supervise Client Care Coordinators, including recruitment, training, supervision, evaluation, and staff scheduling.
Guide coordinators in developing, implementing, and achieving program goals.
Address administrative, operational, and programmatic issues affecting coordinator staff.
Assign newly admitted families to coordinators for prompt assessment and service management throughout their shelter stay.
Ensure timely completion of comprehensive biopsychosocial assessments for each family.
Work with a multidisciplinary team to improve client engagement and service quality.
Coordinate mental health and related services for families with children in shelter.
Ensure client care reports clearly document assessment findings and recommendations.
Consult with professional and technical personnel to implement a multidisciplinary approach to client care and wellbeing.
Ensure coordinators provide short-term counseling, outreach, crisis intervention, risk assessment, safety planning, and psychoeducation.
Collaborate with ACS and prevention-services agencies and participate in conferences to advocate for families as needed.
Ensure families receive appropriate referrals and linkages to mental health providers, government agencies, and community-based services.
Serve as a liaison between the agency or program and DHS, government agencies, community-based organizations, and groups.
Develop and implement group work for families addressing family issues and life skills.
Ensure coordinators complete documentation in a timely manner.
Ensure families are assessed for supportive housing, applications are completed when applicable, and residents are accompanied to interviews when needed.
Ensure coordinators complete and discuss exit summaries with families and provide referrals and supportive services for their new communities.
Participate in family meetings with casework and housing teams to discuss planning and progress.
Build relationships and linkages with government and community-based organizations to create resources for families and staff.
Collaborate with the Director of Social Services and Housing Coordinator to support permanent housing placement.
Complete special projects and assignments as needed or identified by the Executive Director.
Work one late shift each week from 11 a.m. to 7 p.m.
Provide on-call crisis intervention support to Client Care Coordinators.
Perform other duties as assigned and adapt to changing priorities and responsibilities.
Review and monitor client records, including paper and electronic records, through case audits to ensure compliance with CRF and DHS quality assurance standards.
Provide training to new and existing coordinator staff.
Provide individual and group supervision, coaching, guidance, and support on service delivery and work performance.
Closely monitor and effectively support high-risk cases.
Collect and analyze client-service data to evaluate team performance.
Provide client care coordination services when coordinator staff are absent or positions are vacant.
Complete DHS monthly metrics, including reporting on assessments, referrals, successful referrals, linkage agreements, training sessions, and client groups or workshops, and submit the CCC Unit DHS Monthly Metrics Report on time.
Facilitate communication across staff and contribute to staff meetings and policy and procedure development.
Participate in training and staff-development activities.
Provide professional development to coordinators on assessing the needs of families with children in shelter.
Collaborate with the Executive Director and Director of Social Services to train and consult with shelter case-management staff on addressing mental health issues.
Ensure staff complete required CORE trainings within six months of employment.
Maintain collaborative relationships with volunteers and regular contact with program and Social Services staff to support consistent, high-quality service delivery.