Client Care Coordinator (Ellington)

Childrens Rescue Fund•New York, NY

7h•$0 - $70,000•Onsite

About The Position

The Client Care Coordinator is responsible for delivering and coordinating mental health and related services for homeless families. The role includes assessing families’ long-term goals at intake and collaborating with case management staff to set achievable goals and establish community linkages that support families’ progress toward independent living. The coordinator provides assessment, outreach, crisis intervention, referrals, advocacy, group work, and supportive-housing assistance. The role works closely with clients, internal multidisciplinary teams, government agencies, community-based organizations, and other service providers. The coordinator also completes timely documentation and reporting, participates in staff meetings and training, and may need to work long hours or a varied schedule and travel throughout the New York City area.

Requirements

Must hold a New York State Licensed Master Social Worker (LMSW) license upon hire or within three months of hire.
Master’s Degree in Social Work from an accredited school of social work.
At least two years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
Knowledge in one or more of the following areas: child and adolescent development; parent-child relationships, family dynamics, and diagnostic classifications; mental health and emotional/behavioral health; child welfare policies and procedures; or government entitlements such as TANF, Social Security, or Medicare.
Knowledge and experience working with diverse cultures and ethnicities.
Expertise in strengths-based, solution-focused, and family-centered practice.
Experience facilitating groups for adults.
Excellent written and verbal communication skills.
Strong interpersonal skills and computer literacy, including Microsoft Office.
Ability to work long hours and a varied schedule when required.
Ability to travel throughout various locations in the New York City area.
Ability to lift and move objects weighing up to 30 pounds several times a week.
Ability to adapt to changing priorities and newly added job-related responsibilities.

Nice To Haves

Proficiency in Spanish and/or French.
LMSW at the time of hire, which may qualify the employee for a $1,500 sign-on bonus after completing six months of employment in good standing.

Responsibilities

Complete comprehensive biopsychosocial assessments of families to identify strengths and service needs.
Help homeless families navigate multiple systems and cope with stressors and anxiety related to homelessness.
Improve access to mental health services for families in shelter.
Prepare written reports documenting assessment findings and recommendations.
Work with multidisciplinary teams and service providers to support engagement and quality services.
Consult with professional and technical personnel to implement a multidisciplinary approach to client care and wellbeing.
Provide outreach, crisis intervention, risk assessment, safety planning, and psychoeducation for families.
Prioritize and conduct unit visits to high-risk families in shelter to coordinate household safety planning.
Prepare children and parents to accept services.
Collaborate with ACS and/or prevention-services agencies and participate in conferences to advocate for families.
Make referrals and facilitate connections to mental health providers, government agencies, and community-based services.
Serve as a program or agency liaison with government agencies, community-based organizations, and groups.
Facilitate designated group work addressing family issues and life skills.
Complete documentation in a timely manner.
Help clients complete supportive-housing applications and accompany residents to interviews when necessary.
After families obtain permanent housing, complete and discuss an exit summary and provide referrals and supportive services in their new community.
Participate in family meetings with casework and housing staff to discuss plans and progress.
Compile information and data for internal and external reports as applicable.
Communicate effectively with staff in an interdisciplinary setting and participate in staff meetings.
Participate in training and staff-development activities to maintain interpersonal and operational skills.
Help families and staff identify stressors associated with living in shelter.
Build collaborative working relationships with staff to support consistent, high-quality service delivery.
Conduct outreach and network with community-based and government agencies to secure resources for clients and staff.
Perform other duties as assigned and adapt to changing priorities and responsibilities.