Client Care Supervisor (RN) - Denver/Northern Colorado

Entrust Health•Colorado Springs, CO

1d•Onsite

About The Position

The Client Care Supervisor (RN) oversees client care services within a licensed Class B, non-medical home care agency. Reporting to the Director of Client Care and the agency Administrator/HCA Manager, this role supports assessments of new and existing clients, supervision of client care plans, regulatory compliance, and caregiver support to promote safe, high-quality services. The position also contributes to client education and quality assurance, helping ensure compliance with state-mandated standards that protect clients’ health, safety, and welfare. The supervisor assists with individualized care plans, reviews Physician Attestation forms and care plans, conducts client assessments, and communicates with clients, families, and caregivers about care needs and changes. The role includes auditing service documentation, supporting Electronic Visit Verification (EVV) requirements for Home and Community-Based Services (HCBS), training and advising caregivers, validating caregiver competency for IHSS tasks, and conducting in-home supervisory visits at least every three months or more often as needed. The supervisor also supports safety and incident management, works with agency leadership on care policies and programs, and fosters a client-centered culture. This position is based in Colorado and requires local travel for home visits, staff supervision, client assessments, and compliance checks. The role requires the ability to lift and carry up to 25 pounds and to communicate clearly and effectively with staff, caregivers, clients, and regulatory agencies.

Requirements

Active, unencumbered Registered Nurse (RN) license in Colorado.
Minimum of 1 year of experience in healthcare, home care, or related settings.
Strong organizational, communication, and problem-solving skills.
Ability to lift and carry up to 25 pounds.
Ability to speak clearly and effectively with staff, caregivers, clients, and regulatory agencies.
Ability to travel locally for home visits, staff supervision, client assessments, and compliance checks.

Nice To Haves

Experience with Colorado’s In-Home Support Services (IHSS).
Familiarity with Colorado’s Home and Community-Based Services (HCBS) regulations, including Electronic Visit Verification (EVV).
Experience with caregiver training and supervision.
Bilingual English/Spanish.

Responsibilities

Assist in developing and implementing individualized care plans in compliance with Colorado regulations and agency policies.
Review Physician Attestation forms and care plans at initial enrollment, when a client’s condition changes, and as requested by clients, authorized representatives, or case managers.
Conduct client assessments and ensure care plans remain relevant to changing needs.
Serve as a point of contact for clients, families, and caregivers regarding care needs and adjustments.
Ensure compliance with state and federal regulations governing non-medical home care.
Perform periodic audits of care plans, service records, and caregiver documentation.
Support agency compliance with Electronic Visit Verification (EVV) requirements for Home and Community-Based Services (HCBS).
Assist with caregiver training on client safety, confidentiality, and professionalism.
Validate and document caregiver competency in performing IHSS tasks.
Provide guidance and support to caregivers facing client care challenges.
Assist with orientation of new staff to agency policies and procedures as needed.
Ensure personal care staff are trained on agency policies regarding Advance Directives and Emergency Procedures.
Meet with personal care staff as needed to advise and counsel them on home safety, household chores, shopping and appointments, companionship where applicable, activities of daily living and personal care, and service-note requirements.
Identify and report potential safety risks and support a safe environment for clients and caregivers.
Support incident reporting and assist with investigations and documentation.
Consult with clients, authorized representatives, or attendants regarding medical concerns and interventions.
Conduct in-home supervisory visits with each consumer at least every three months, or more frequently as needed, to resolve problems, validate caregiver competency, provide client- or procedure-specific training, observe the consumer’s condition and care, assess satisfaction, and counsel staff on difficult or potentially dangerous cases.
Collaborate with the Director of Client Care, agency Administrator/HCA Manager, and executive team to improve client care policies and procedures.
Assist with developing new programs and services.
Foster a client-centered culture within the agency.