Client Care Specialist

Ethos Veterinary Health • Waukesha, WI

12d • $17 - $20 • Onsite

About The Position

WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day. Our Client Care Specialists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Requirements

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self- motivated to provide exceptional service
• Fluent English skills (speaking & reading) are required for the role

Nice To Haves

• fluency in multiple languages a plus

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits

• Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Short & Long- Term Disability Options
• Paid Time Off (3 weeks upon hire)
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
• Referral Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed