Client Care Specialist

Gateway Services Inc • Calgary, AB

3d • CA$0 - CA$21 • Onsite

About The Position

At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services. As a Client Care Specialist, you'll be the first point of contact for veterinary clinics and pet parents, guiding them with empathy, professionalism and care. Every conversation helps ensure pets are cared for with dignity and families receive the support they deserve. If you're compassionate, detail-oriented and enjoy helping people, we'd love to hear from you.

Requirements

• You enjoy helping people during important moments.
• You communicate with empathy and professionalism.
• You pay close attention to detail.
• You stay calm in emotionally sensitive situations.
• You enjoy working in a fast-paced environment.
• You work well as part of a team.
• You take pride in delivering exceptional customer service.

Nice To Haves

• Previous customer service experience is preferred

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Benefits

• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed