Client Care Specialist

Veterans United Home Loans•Columbia, MO

About The Position

As a Client Care Specialist, you’ll be a trusted guide for homebuyers and sellers as they move through the real estate side of their journey. You’ll educate clients on real estate services, serve as their main point of contact for agent-related needs, and make sure they feel supported every step of the way. While the loan team focuses on mortgage details, you’ll focus on relationships, communication, and delivering an outstanding client experience. This role is fast-paced, people-focused, and incredibly rewarding if you love helping others navigate big life moments. The company is focused on helping Veterans and military families become homeowners, and has become the #1 VA lender for homebuyers in the nation. They value passion, fun, integrity, and enhancing lives every day, providing friendly service to military homebuyers and their families.

Requirements

You bring a dedicated work ethic and take pride in delivering quality results.
You have strong attention to detail and stay organized, even in high-volume environments.
You thrive in fast-paced, results-driven settings and adapt easily when priorities shift.
You communicate clearly and confidently, both written and verbal.
Providing exceptional customer service comes naturally to you.
You manage your time well and know how to prioritize competing tasks.
You work well on a team and enjoy collaborating toward shared goals.
You show up consistently and can be counted on to get the job done.
You are currently a Real Estate Salesperson or are willing to become licensed upon employment.

Nice To Haves

Whether you come from a background in customer service, real estate support, hospitality, or sales, you can be successful in this role.
We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise.
We will provide you with the training and development opportunities needed to build a career here!

Responsibilities

Connecting with clients throughout the home buying and selling process, acting as their advisor, advocate, and transaction support partner.
Serving as a liaison between real estate agents, loan officers, and clients to ensure everyone stays aligned and informed.
Following up with active homebuyers and agents to confirm needs are met and service expectations are exceeded.
Staying current on department goals and actively contributing to improved conversion outcomes.
Building long-term relationships through thoughtful follow-up and ongoing engagement tailored to each client’s timeline.
Pitching in wherever needed to help foster a supportive and collaborative team culture.