Weekend Warrior Client Care Specialist (2nd Shift + Shift Differential + Weekend Warrior) - Full Time

Rescue Mission•Syracuse, NY

11d•Onsite

About The Position

The Rescue Mission is seeking a Client Care Specialist to join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence. This is a great opportunity for someone interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

Requirements

High School Diploma or equivalent required.
Sensitivity and compassion for individuals experiencing homelessness.
Excellent communication and interpersonal skills.
Interviewing and assessment skills.
Crisis-management and problem-solving abilities.
Flexibility and adaptability.
Strong time-management skills.
Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
Basic computer skills.

Nice To Haves

Associate degree in Human Services or a related field, or equivalent work experience, preferred.
Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers is desired.

Responsibilities

Build positive, professional relationships with clients.
Provide support, encouragement, and motivation while helping clients maintain or build independence.
Treat all clients with respect, dignity, and compassion.
Maintain appropriate professional boundaries with clients.
Help create a safe, supportive, and welcoming shelter environment.
Conduct regular rounds and monitor the facility to support client safety.
Assist clients with basic needs, including personal care items and bedding.
Respond to client concerns and challenging situations in a calm and professional manner.
Reinforce shelter guidelines and expectations respectfully and consistently.
Connect clients with appropriate Rescue Mission services and resources.
Conduct drug and breathalyzer testing when required.
Document important client information while maintaining appropriate confidentiality.
Communicate relevant information with team members and participate in meetings.
Complete required training within 30 days of assignment.