Client Care Specialist - Centre Street Veterinary Clinic
About The Position
Centre Street Veterinary Clinic is seeking a Client Care/Receptionist who will build positive client relationships by displaying genuine care and compassion towards clients and their pets. This role involves greeting and checking-in clients in a friendly and warm manner, receiving incoming calls from current and prospective clients with a courteous and caring approach, screening calls, booking appointments, taking detailed messages, and providing knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, such as managing mail, drafting correspondence, completing reports, and fulfilling other ad-hoc document requests.
Requirements
- Genuine care and compassion towards clients and their pets.
- Respectful in all interactions.
- Exceptional customer service skills.
- Ability to screen calls, book appointments, and take detailed messages.
- Ability to provide knowledgeable non-medical information.
- Proficiency in administrative office tasks.
Nice To Haves
- Experience as a veterinary assistant.
- Experience in client care.
Responsibilities
- Greet and check-in clients in a friendly and warm manner.
- Receive incoming calls from current and prospective clients utilizing a courteous and caring approach.
- Appropriately screen calls, book appointments, and take detailed messages.
- Provide knowledgeable non-medical information to clients.
- Perform a variety of administrative office tasks, including mail management, drafting memos and correspondence, completing reports, and fulfilling ad-hoc document requests.
Benefits
- Competitive Base Salary
- Medical & Dental Insurance
- Life Insurance
- Flexible Schedule
- Vacation & Paid Time Off
- 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support)
- Community wide social platform
- Recognition programs
- Access to veterinary learning platform
- Continuing education platform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
