Client Care Specialist - Don Valley Animal Hospital
About The Position
The Don Valley Animal Hospital has been serving the Don Mills community for over 35 years. We are located west of the D.V.P. on Lawrence Ave. E. across from the Shops on Don Mills. We pride ourselves in providing the personal and professional care that you should expect from a veterinary hospital. As pet owners ourselves we understand the importance and value of our companions in our daily life. Our team offers a warm, respectful, compassionate and loving environment to all our clients and their pets. We offer a wide range of services including, internal medicine, surgery, dentistry, the existence of nutritional and behavioural services. Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Requirements
- Genuine care and compassion towards clients and their pets
- Respectful in all interactions
- Exceptional customer service skills
Nice To Haves
- Experience as a Client Care/Receptionist in a veterinary hospital
Responsibilities
- Greeting and checking-in clients in a friendly and warm manner
- Receiving incoming calls from current and prospective clients utilizing a courteous and caring approach
- Appropriately screen calls
- Book appointments
- Take detailed messages
- Provide knowledgeable non-medical information to clients
- Performing a variety of administrative office tasks
- Mail (receiving, sorting, distributing, posting)
- Drafting memos and other correspondence
- Completing reports and other ad-hoc document requests
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- 24/7 Employee Assistance Program (mental health, relationship, financial and nutritional support)
- Community wide social platform
- Recognition programs
- Access to our veterinary learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
