Client Care Specialist - Wood Buffalo Animal Hospital
About The Position
Wood Buffalo Animal Hospital is seeking a Client Care/Receptionist who will build positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. This is a part-time position.
Requirements
- Genuine care and compassion towards clients and their pets.
- Respectful in all interactions.
- Exceptional customer service skills.
- Ability to screen calls appropriately.
- Ability to book appointments.
- Ability to take detailed messages.
- Ability to provide knowledgeable non-medical information.
- Proficiency in administrative office tasks.
- Experience with mail handling (receiving, sorting, distributing, posting).
- Ability to draft memos and correspondence.
- Ability to complete reports and ad-hoc document requests.
Nice To Haves
- Experience as a Client Care/Receptionist in an animal hospital setting.
Responsibilities
- Build positive client relationships by displaying genuine care and compassion towards clients and their pets.
- Be respectful in all interactions and provide exceptional customer service.
- Greet and check-in clients in a friendly and warm manner.
- Receive incoming calls from current and prospective clients utilizing a courteous and caring approach.
- Appropriately screen calls, book appointments, and take detailed messages.
- Provide knowledgeable non-medical information to clients.
- Perform a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting).
- Draft memos and other correspondence.
- Complete reports and other ad-hoc document requests.
Benefits
- Medical insurance coverage for team members working at or above 24 hours a week.
- Dental insurance coverage for team members working at or above 24 hours a week.
- Life insurance.
- Flexible Schedule.
- Vacation & Paid Time Off.
- 24/7 Employee Assistance Program (mental health, relationship, financial, and nutritional support).
- Community wide social platform.
- Recognition programs.
- Access to veterinary learning platform.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
