Client Care Specialist - Paradise Animal Hospital & Wellness Centre
About The Position
The Paradise Animal Hospital and Wellness Centre in Paradise, NL (suburbs of St. John’s) is seeking an experienced Veterinary Assistant to join our progressive, busy, small animal practice. Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Requirements
- Experienced Veterinary Assistant
- Genuine care and compassion towards clients and their pets
- Respectful in all interactions
- Exceptional customer service skills
Nice To Haves
- Experience in a busy, small animal practice
Responsibilities
- Greeting and checking-in clients in a friendly and warm manner
- Receiving incoming calls from current and prospective clients utilizing a courteous and caring approach
- Appropriately screen calls
- Book appointments
- Take detailed messages
- Provide knowledgeable non-medical information to clients
- Performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting)
- Drafting memos and other correspondence
- Completing reports and other ad-hoc document requests
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Flexible Schedule
- Vacation & Paid Time Off
- Continuing education platform
- 24/7 Employee Assistance Program (mental health, relationship, financial and nutritional support)
- Community wide social platform
- Recognition programs
- Access to veterinary learning platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
