Veterinary Receptionist (PT or FT)

Companion Pet Partners, LLC•San Diego, CA

9d•Onsite

About The Position

CoastView Veterinary Hospital is a transformative veterinary practice dedicated to providing exceptional, compassionate, low-stress care through our Fear Free Certified approach. We prioritize the emotional well-being of our patients alongside their physical health, creating better visits, healthier outcomes, and happier families. Our modern facility features a full IDEXX in-house laboratory and five spacious exam rooms designed with patient comfort in mind. This progressive environment combines the latest technology with thoughtfully designed spaces that support our mission of reducing fear, anxiety, and stress for every pet we treat. As a full-time or part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

Requirements

High School Diploma/GED or equivalent required
Minimum of 1 year in a customer service role in an animal hospital
Familiarity with veterinary terminology and protocols is required
Manage cash handling and financial transactions
Having weekend availability
Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
Ability to multi-task and attend to multi-line phone systems and veterinary programs
Proficient in handling high volume, high stress cases while maintaining professionalism
Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
Maintaining any required documents or medical records

Responsibilities

Warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
Skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
Promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
Maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.
Uphold rigorous hospital standards for cleanliness and organization.
Accurately handle deposits and financial transactions from clients.
Accurately educate clients on veterinary services and best practices for animal care.