Client Care Specialist - Arlington, TN

Arlington Pet Hospital • Memphis, TN

8d

About The Position

Arlington Pet Hospital & Resort is seeking an enthusiastic, compassionate, and dependable Client Care Representative to join its front desk team. As the first point of contact for clients and their pets, this person helps create a welcoming experience from arrival through departure. The hospital has seven doctors and describes its team as supportive, collaborative, and committed to continuous improvement and professional growth.

This is a full-time role scheduled four days per week, with rotating weekend shifts. Compensation is competitive and based on experience and skill set. The position involves interacting with clients and veterinary staff, managing communications and appointments, maintaining records, and processing payments in a busy veterinary hospital setting.

Requirements

• Strong communication, customer service, teamwork, organizational, and problem-solving skills.
• Ability to stay calm, professional, and detail-oriented in a busy environment.
• Comfort managing multiple priorities while keeping client service front and center.
• Positive, team-oriented attitude and willingness to learn and grow.
• Ability to follow hospital policies, procedures, and assigned responsibilities.
• Comfort sitting, standing, and walking throughout the shift, and using computers, phones, and payment systems for extended periods.
• Ability to occasionally lift, carry, push, or pull up to 50 pounds.
• Comfort working in a veterinary hospital setting with animals, noise, odors, cleaning products, and allergens, including possible exposure to bites, scratches, and zoonotic diseases.

Responsibilities

• Greet clients and patients warmly and handle check-in and check-out efficiently.
• Keep reception flow organized and help minimize client wait times.
• Schedule and confirm appointments by phone, email, text, and online portals.
• Answer incoming calls using professional phone etiquette and established hospital protocols.
• Route medical questions and urgent concerns to the appropriate member of the veterinary team.
• Monitor and respond to client communications throughout the day.
• Create, update, and maintain accurate client and patient records in the practice management system.
• Respond to client questions and concerns with compassion and professionalism, escalating when needed.
• Process payments and financial transactions accurately according to hospital procedures.
• Keep the reception area and front desk clean, organized, and welcoming.
• Partner with the veterinary team to support excellent patient care and a positive client experience.

Benefits

• 401(k) matching and Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program
• Medical, dental, and vision insurance (full-time only)
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to stated exclusions
• Sick time and paid time off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed