Client Care Specialist - Arlington, TN

Vetcor•Arlington, TN

About The Position

Arlington Pet Hospital & Resort is hiring a full-time Client Care Representative to join its front desk team. The role is the first point of contact for clients and their pets, helping create a welcoming experience throughout each visit. The hospital has seven doctors and describes its team as supportive, collaborative, and committed to continuous improvement. The position works four days per week with rotating weekend shifts. Compensation is competitive and based on experience and skill set. The representative greets clients and patients, manages appointments and communications, maintains records, processes payments, and coordinates with the veterinary team to support patient care and a positive client experience. The work takes place in a veterinary hospital and involves sitting, standing, and walking throughout the shift, as well as regular use of computers, phones, and payment systems.

Requirements

Strong communication, customer service, teamwork, organizational, and problem-solving skills.
Ability to stay calm, professional, and detail-oriented in a busy environment.
Comfort managing multiple priorities while keeping client service front and center.
Positive, team-oriented attitude and willingness to learn and grow.
Ability to follow hospital policies, procedures, and assigned responsibilities.
Comfort sitting, standing, and walking throughout the shift and using computers, phones, and payment systems for extended periods.
Ability to occasionally lift, carry, push, or pull up to 50 pounds.
Comfort working in a veterinary hospital setting with animals, noise, odors, cleaning products, and allergens, including possible exposure to bites, scratches, and zoonotic diseases.

Responsibilities

Greet clients and patients warmly and handle check-in and check-out efficiently.
Keep reception flow organized and help minimize client wait times.
Schedule and confirm appointments by phone, email, text, and online portals.
Answer incoming calls using professional phone etiquette and established hospital protocols.
Route medical questions and urgent concerns to the appropriate veterinary team member.
Monitor and respond to client communications throughout the day.
Create, update, and maintain accurate client and patient records in the practice management system.
Respond to client questions and concerns compassionately and professionally, escalating when needed.
Process payments and financial transactions accurately according to hospital procedures.
Keep the reception area and front desk clean, organized, and welcoming.
Partner with the veterinary team to support excellent patient care and a positive client experience.

Benefits

Competitive pay based on experience and skill set, with compensation reflecting skill set and future performance.
401(k) matching and Roth Retirement Savings Plan.
Tuition support program.
Referral bonus program.
Flexible Spending Account (full-time only).
529 Savings Plan.
Medical, dental, and vision insurance (full-time only).
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
Up to three weeks of full pay for the birth or adoption of a child after one year of service, subject to the stated limitations.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products.
Pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays (full-time only).
Employee Assistance Program.
Employee discount program.