Client Care Representative/Dispatcher
Benjamin Franklin Plumbing of Bay Area, CA•Novato, CA
•$25 - $27•Onsite
About The Position
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Operations Manager. We are a 7 day a week plumbing company. Must be open to working weekends and evenings as we have staggered schedules for the dispatch and call center team. In office out of our Novato, CA location.
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
Nice To Haves
- Prior customer service experience preferred
- Service Titan experience preferred
- Knowledge of plumbing preferred
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Outbounding of WHIs for existing customers to generate leads
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
