Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley • Elgin, IL

11d • Onsite

About The Position

Ace Handyman Services Fox Valley is seeking a Client Care & Inside Sales Coordinator to join their growing team. This is not a traditional receptionist or administrative role, but rather a customer-facing, phone-based position focused on inside sales and client care. The ideal candidate will enjoy helping people, building trust, solving problems, following up, and converting opportunities into booked work. This role is for someone energized by responsibility, accountability, customer conversations, and being part of a small business where their work matters. This is an in-office position located in Elgin, Illinois, with a preference for candidates living within a 5-10 mile radius. Ace Handyman Services is a nationally recognized leader in home repair and improvement services, with the Fox Valley office having served homeowners for nearly six years and built a reputation for professionalism, communication, craftsmanship, and exceptional customer care. The company operates as a team, caring about customers, Craftsmen, the office, and the business they are building together. The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth, with success measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth. The company is looking for someone to help them grow, not just maintain their current business level.

Requirements

• Strong phone communication skills
• Previous sales, inside sales, customer service, dispatch, or call-center experience
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Comfortable using CRM systems and technology platforms
• Reliable transportation
• Ability to work from our Elgin office
• Positive attitude and strong work ethic

Nice To Haves

• Service Titan experience
• Pipedrive CRM experience
• Home services industry experience
• Hospitality or relationship-based sales experience
• Scheduling or dispatch experience
• Marketing or pipeline management experience
• Bilingual English/Spanish

Responsibilities

• Answer inbound customer calls professionally and confidently
• Build trust and rapport with homeowners
• Educate customers on our services and scheduling process
• Communicate value, professionalism, and customer experience
• Convert customer inquiries into booked work
• Conduct outbound follow-up on unsold opportunities
• Follow up on pending customer decisions
• Maintain momentum throughout the customer journey
• Reactivate former customers
• Support referral generation efforts
• Participate in customer outreach campaigns
• Help identify new customer opportunities
• Contribute to incremental business growth initiatives
• Coordinate schedules for multiple Craftsmen
• Match the right Craftsman to the right customer and project
• Maintain accurate customer and job information
• Utilize Service Titan and CRM systems daily
• Manage customer communication and follow-up activity
• Support efficient daily office operations

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible scheduling options
• Ongoing training and development
• Regular performance and compensation reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed