Client Care Coordinator (Neurology / Oncology)
About The Position
Pieper Memorial Veterinary Center is seeking a compassionate, organized Client Care Coordinator to support its Neurology and Oncology departments. This split-role position works alongside two specialty services caring for patients with complex medical conditions and helps clients throughout their pets’ care journeys. The coordinator connects specialists, technicians, clients, and families by coordinating appointments, managing communications, providing exceptional service, and helping ensure a smooth experience for patients and their families. The role offers opportunities to build trusted client relationships, support families during emotionally important moments, and work collaboratively with Neurology and Oncology specialists and support teams. The coordinator will gain exposure to two specialty departments, learn advanced specialty-care workflows and processes, and may explore future growth opportunities within Pieper Veterinary. The hospital describes its environment as supportive and team-focused, with learning and growth encouraged.
Requirements
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain professional and compassionate in emotionally sensitive situations.
- Strong attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Comfort with scheduling systems, medical records, and administrative responsibilities.
- Commitment to providing exceptional client service.
Nice To Haves
- Previous veterinary experience.
- Specialty or emergency veterinary experience.
- Experience with EzyVet and/or SmartFlow.
- Experience working in a healthcare or specialty setting.
- Passion for learning and professional development.
Responsibilities
- Coordinate appointments for the Neurology and Oncology departments.
- Manage communications among clients, specialists, and support teams.
- Provide exceptional, compassionate client service throughout pets’ care journeys.
- Help clients and families feel informed, supported, and cared for.
- Support a smooth experience for patients and their families.
- Work collaboratively with Neurology and Oncology specialists and support teams.
Benefits
- Health, dental, and vision benefits.
- Safe Harbor 401(k) with strong employer match and immediate vesting.
- Paid time off.
- Paid holidays.
- Continuing education opportunities.
- Annual uniform allowance.
- Up to 75% employee pet care discount.
- Mental health focused services.
- Career growth and advancement opportunities.
- Team events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
