Client Care Coordinator - Veterinary

Veterinary Eye Center of PA•Newtown Square, PA

8h•Onsite

About The Position

Veterinary Eye Center is a specialty practice dedicated exclusively to advanced animal eye care. Launching in Newtown Square, PA under the leadership of our Founding Medical Director, Dr. LoPinto, our newest location is built on the same foundation that defines VEC nationally: exceptional medicine, thoughtful client communication, and a deeply collaborative team culture. Our practice brings together state-of-the-art diagnostics, microsurgical expertise, and a meticulous approach to ophthalmology, all delivered with compassion and clarity. As we establish our presence in the Philadelphia area, we’re focused on building a specialty hospital where clinical excellence, professional growth, and supportive teamwork are always in clear focus. We’re proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At VEC, you’ll find a schedule designed with balance in mind, a leadership team that listens, and a spirit of innovation that keeps us constantly evolving. Whether you’re drawn to the precision and complexity of ophthalmological surgery, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, VEC is a place to thrive. We’re seeking an experienced Client Care Coordinator to join our founding team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community. This is a chance to help shape the protocols, culture, and rhythms of a brand-new specialty practice before we open our doors. You’ll be instrumental in helping us build a team that functions with trust, efficiency, and heart.

Requirements

2+ years of experience in a customer service or client facing role (Veterinary Preferred)
Excellent written and verbal communication skills
Comfort working around all types of dogs and cats
Exceptional organizational skills with a keen eye for detail
Adaptability and focus in a busy environment
A passion for animals

Responsibilities

Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
Communicate and collaborate with colleagues regarding patient care and client questions
Document communications and conversations
Manage the appointment schedule
Receive payments for services rendered and oversee daily financial reconciliation
Perform intake and discharge duties
Perform general administrative duties
Answer multiple phone lines
Maintain common areas

Benefits

The pay range for this role is: $20-$24/hr
4 day work week
No weekends, no nights, no on-call, no major holidays!
Comprehensive medical, dental and vision coverage
FSA/HSA
Generous paid time off, up to 120 hours of PTO per year
401(k) with a company match
Scrub Allowance
Paid Parental Leave
Elective benefits through MetLife
Employee pet discounts
Discounted pet insurance
Continuing Education: Unlimited CE registration reimbursement for things like conferences, wet labs, and skill-building courses (plus we’ll cover up to $750 per year in related travel expenses if needed).