Client Care Coordinator

Visiting Angels Columbus West•Columbus, OH

16h

About The Position

Want to make a difference every day? Like to solve puzzles? Have excellent Customer service abilities? Join Visiting Angels Columbus West, an award winning Home Care Company, as a Client Care Coordinator! We are searching for an additional Client Care Coordinator to work with our clients to provide quality home care services. This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by matching caregiver skills/talents with client needs. Must be able to multi task at a high level and be able to "fit" and change schedules together as needed.

Requirements

Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
Ability to listen and communicate clearly fluently and diplomatically
Route Efficiency
Creative thinking
Ability to do caregiver phone screening
Willing to do On Call
Able to remain flexible, resilient, calm and maintain a sense of humor in all situations
Work independently and proactively with minimum direction or supervision
Proficient with Microsoft Office, scheduling systems and other healthcare industry related software
Pass a thorough background screening and have excellent employment references

Responsibilities

Schedule caregivers to meet client scheduling and care needs
Conduct regularly scheduled follow up telephone calls and home visits with clients to ensure high satisfaction
Counsel caregivers to meet client and company expectations
Recognize and reward good job performance and promote caregiver recognition
Maintain detailed documentation on all scheduling changes and corrections
Develop and maintain positive relationships with clients, their families, and caregivers
Occasional paid on call responsibilities