Client Care Coordinator

SkinSpirit • Seattle, WA

1d • $24 - $28 • Onsite

About The Position

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care. SkinSpirit is a top destination for aesthetic skincare and body treatments with over 55 locations nationwide. We are committed to providing personalized service, safe and effective treatments, and optimal results. We foster a people-first culture with an emphasis on wellbeing, integrity, and passion. We offer world-class training and education and are always innovating with state-of-the-art equipment and services.

Requirements

• High School Diploma or GED required
• 1+ years of customer or sales experience required
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance

Nice To Haves

• AA preferred
• experience in an aesthetic setting preferred
• Social media experience desired
• Social media experience is a plus
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred but not required

Responsibilities

• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Benefits

• Generous employee discounts
• Friends & Family discounts
• Beautiful working environment with a stellar team
• Paid holidays
• 401k plan with a company match program
• Medical, Vision, and Dental insurance (for full-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED