Client Care Coordinator (Brooklyn and Queens)

CAMBA•New York, NY

11d•$67,000 - $74,160•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing resources and support for individuals and families to thrive. With over 180 integrated programs across various sectors including Education, Health, Housing, and Legal Services, CAMBA reaches over 72,000 individuals annually through 100 locations. The organization operates shelters for single adults and families, offering a supportive, structured, and safe environment for homeless individuals, often with mental health and substance abuse issues, to transition into permanent housing. This role is crucial in providing comprehensive services to stabilize clients and facilitate their successful reintegration into the community.

Requirements

Licensed Master Social Worker (LMSW) required within one year of date of hire.
Maintain LMSW license throughout employment.
Complete pre-employment requirements including State Central Registry (SCR) clearance, Staff Exclusion List (SEL) clearance, and Criminal history information checks via fingerprinting.
TB test required.
Ability to maintain clearances throughout the duration of employment.
Required to become First Aid/CPR certified.
Required to become certified in overdose prevention.

Nice To Haves

LMSW or MSW
Sensitivity and awareness of working with homeless and vulnerable populations.
Bilingual

Responsibilities

Provide individual and/or group counseling services to assist clients and their families in achieving healthy relationships, emotional stability, personal development, and adjustment.
Counsel clients on issues such as abusive behavior, family dynamics, healthy personal choices, substance abuse, and mental and physical health/trauma-related issues.
Maintain professional relationships with clients and ensure client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.
Comply with all Federal, State, City, and CAMBA security and privacy policies to protect individually identifiable health information.
Assist clients in completing all CAMBA intake applications, screenings, and forms.
Create and maintain client files and make file copies.
Conduct initial risk assessments of clients and their families.
Prepare initial biopsychosocial evaluations within 30 days of client entry and update them according to regulations.
Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plans (ILPs), including short-term and long-term client goals.
Assist clients in attaining their goals by identifying community resources and referring them to appropriate services within and outside CAMBA (e.g., medical, psychiatric services).
Follow up with clients and referral organizations regarding client contact and progress.
Consult with internal and external stakeholders to determine causes of client problems and effect solutions.
Act as an advocate on behalf of clients and their families to arrange for necessary medical, psychiatric, educational, and other tests and examinations.
Attempt to alter clients’ and their families’ attitudes and behaviors that cause or aggravate problems.
Facilitate or participate in case conferences with all stakeholders to ensure a collaborative approach to services.
Provide all required information for weekly, monthly, quarterly, and annual reports.
Lead group counseling sessions and psychoeducation to enhance social development and psychological education, and provide peer support.
Monitor clients’ progress toward their goals via regularly scheduled face-to-face contacts/sessions.
Document client contact via progress notes within 48 hours.