Assistant Residential Manager (Queens/Brooklyn)

Eihab Human Services•Springfield Gardens, NY

19h

About The Position

The Assistant Residential Manager supports the Residential Manager in operating a residential program in accordance with agency policies, the agency’s mission, and state and federal regulations. The position oversees day-to-day program operations and staff performance, helping people with intellectual and developmental disabilities and/or mental health needs work toward their goals, valued outcomes, skill development, and independence. It is responsible for maintaining a safe, supportive, therapeutic home environment that promotes growth, rehabilitation, and self-help skills. The role plans, trains, supervises, and coordinates staff and services, and maintains systems used by the Developmental Disabilities program, including quality assurance, training, and billing systems. The Assistant Residential Manager monitors compliance, documentation, safety, staffing, facility and vehicle maintenance, individual plans and services, and coordination with families, support coordinators, clinical teams, and other community partners. The position routinely supervises evening operations, may cover other shifts as directed, and is on call for emergencies.

Requirements

Associate degree in a human services-related field or equivalent credits, with six years of work experience serving the OPWDD and intellectually/developmentally disabled population and at least three years in a supervisory role; or a high school diploma/GED, with ten years of such work experience and at least five years in a supervisory role.
Valid New York State driver’s license.
Ability to interact professionally and ethically with individuals and staff, understand and implement service plans, and complete clear, legible, timely documentation.
Passion and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs; health and safety precautions; simple nursing care; first aid; behavior management; and personal and environmental hygiene.
Ability to write objective, professional progress and behavior reports; use computers and other electronic equipment; and read and understand technical training manuals.
Ability to interact with individuals, community members, and treatment team members; follow written and oral instructions; and learn basic operation and maintenance of adaptive equipment.
Ability to be supportive, patient, and a team player; observe, record, and report individuals’ behavior, attitudes, and physical conditions; prioritize conflicting deadlines; and work in an organized, proactive, detail-oriented manner.
Ability to be on call and work extended day-to-day hours.
Ability to obtain SCIP, First Aid/CPR, and Medication Administration Training certifications.

Nice To Haves

Bachelor’s degree in a human services-related field, with five years of work experience serving the OPWDD and intellectually/developmentally disabled population and at least two years in a supervisory role.
SCIP, AMAP, and CPR/First Aid certifications.
Familiarity with OPWDD regulations.

Responsibilities

Supervise and manage day-to-day residential program operations, routinely in the evening and on other shifts as directed.
Assign staff to tasks, supervision levels, and activities according to operational procedures and regulatory staffing ratios.
Communicate and support the organization’s mission, vision, and values.
Monitor the completion and accuracy of daily individual programming documentation, records, reports, and incident documentation.
Submit required reports, incident reports, corrective actions, statistics, and quality assurance materials in accordance with agency policies and procedures, including Corporate Compliance and HIPAA requirements.
Conduct program compliance reviews; monitor events and incidents; identify risks; develop corrective plans; and review records and documentation prepared by the QIDP.
Serve as a primary contact for Support Coordinators, families, and individuals regarding program questions, admissions, and related matters; coordinate recommendations and intake communications.
Coordinate admissions and discharges with intake, program staff, families, and agency representatives.
Communicate with Support Coordinators, families, and community partners, and oversee development and implementation of Person-Centered Plans and timely Person-Centered Reviews.
Track staff program-specific training and certifications, maintain assigned staff training records, and train and orient new hires.
Oversee the facility’s physical plant through daily walkthroughs, safety and equipment checks, identification of hazards and needed repairs, and follow-up on maintenance requests.
Ensure furnishings are appropriate and in good condition; monitor program vehicle maintenance and staff compliance with driving procedures and travel logs.
Conduct morning, evening, meal, and medication observations to verify supervision, safeguards, plans, schedules, and procedures are followed.
Review food requisitions and inventory; ensure menu items are available and comply with individuals’ dietary restrictions or prescribed diets.
Use professional and empathetic interpersonal skills when supporting or addressing sensitive matters with families, staff, and outside agencies.
Ensure activities in and outside the residence comply with applicable regulations, agency policies, and program procedures; reinforce compliance through training and observation.
Direct staff in planning and coordinating services that teach life skills, promote independence and community participation, support socially appropriate behaviors, and help individuals maintain health and safety.
Evaluate Medical Coordinators, Assistant Managers, and Direct Support Professionals; provide training, foster team building, and support understanding and implementation of Direct Support Professional Core Competencies.
Review and maintain individual records to ensure accuracy, compliance, and quality services.
Hold staff meetings as needed and attend required meetings, staff development, training, service meetings, and agency-wide management meetings.
Assess team productivity and allocate staff and other resources.
Establish procedures for integrating special services into the Residential Habilitation program and collaborate with supervisors and others on facility issues.
Ensure scheduled fire and emergency evacuation drills are completed, progress is monitored, and records are properly maintained.
Collaborate with the Interdisciplinary Team, review team summaries and recommendations, and ensure continuity of care, implementation, and follow-up.
Ensure personal and clothing allowance procedures are followed and that individuals’ choices and access to personal funds are respected.
Respond on call to emergencies, ensuring adequate staffing, adherence to agency procedures, required reporting, and the well-being of individuals and staff.
Collaborate with clinical teams and supervise Medical Coordinators or other staff to ensure appropriate health procedures, follow-up, and advocacy.
Coordinate with the QIDP and Medical Coordinators to maintain and update residential plans, develop goals, monitor progress and safety, document outcomes, and communicate relevant information to the IDT and departments.
Cover leadership duties when a position is vacant or a leader is on leave, and perform other assigned duties.