Assistant Residential Manager (Queens/Brooklyn)

EIHAB HUMAN SERVICES•New York, NY

2d•$23 - $24•Onsite

About The Position

The Assistant Residential Manager supports the Residential Manager in operating a residential program in accordance with agency policies, the agency’s mission, and state and federal regulations. The role oversees day-to-day program operations and staff performance while supporting people with intellectual disabilities and mental health needs in pursuing their goals, valued outcomes, skill development, and independence. The Assistant Residential Manager helps maintain a safe, supportive, and therapeutic home environment that fosters growth and rehabilitation and develops individuals’ self-help skills. The position trains, plans, supervises, and coordinates staff and services, and maintains and revises Developmental Disabilities program systems, including quality assurance, training, and billing systems. It also supports Residential Habilitation services and ensures staff use established systems appropriately. The role includes evening operations routinely, may cover any shift as directed, and requires being on call and working extended hours when needed.

Requirements

Associate degree in a human-service-related field or equivalent credits, plus six years of experience serving the intellectually or developmentally disabled population in OPWDD, including at least three years in a supervisory role; alternatively, a high school diploma or GED, plus ten years of such OPWDD experience, including at least five years in a supervisory role.
Valid New York State driver’s license.
Ability to interact professionally and ethically with individuals and staff, understand and implement service plans, and complete required documentation clearly, legibly, and promptly.
Passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs, basic health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write objective, professional progress and behavior reports; use computers and electronic equipment; interact with individuals, community members, and treatment-team members; read technical training manuals; and follow written and oral instructions.
Ability to learn the basic operation and maintenance of adaptive equipment; be supportive, patient, and a team player; observe, record, and report individuals’ behavior, attitudes, and physical conditions; prioritize conflicting deadlines; and approach tasks in an organized, detail-oriented, proactive manner.
Ability to be on call and work extended hours.
Ability to obtain SCIP, First Aid/CPR, and Medication Administration Training certifications.

Nice To Haves

Bachelor’s degree in a human-service-related field, with five years of OPWDD experience serving the intellectually or developmentally disabled population and at least two years in a supervisory role.
SCIP, AMAP, and CPR/First Aid certifications.
Familiarity with OPWDD regulations.

Responsibilities

Supervise and manage day-to-day residential program operations, assigning staff to tasks, supervision levels, and activities in accordance with operational procedures.
Communicate and support the organization’s mission, vision, and values.
Monitor daily individual-program documentation for completeness and accuracy, and ensure service goals are met in areas such as satisfaction, safety, quality, and staff performance.
Prepare and submit required reports, incident reports, corrective actions, statistics, and quality assurance documentation; ensure incidents are properly documented and applicable compliance policies are followed.
Conduct program compliance reviews, monitor records and incidents, identify risks, and develop corrective plans and systems that promote individuals’ health and safety.
Review records and documentation prepared by the QIDP and ensure accurate, compliant, quality services.
Serve as a contact for Support Coordinators, families, individuals, and community partners regarding programming and admissions; coordinate admissions and discharges with relevant parties.
Oversee the development and implementation of Person-Centered Plans and timely Person-Centered Reviews; coordinate and update residential plans and goals with QIDPs and Medical Coordinators, monitor progress and safety, document outcomes, and communicate relevant information to the IDT and departments.
Track staff program-specific training and certifications, maintain staff PPD and training records, orient and train new hires, and ensure staff can implement individuals’ care plans.
Oversee facility condition through daily walk-throughs, including checks of fire-safety equipment, seasonal equipment, furniture, hazards, and cleanliness; submit and follow up on maintenance requests and ensure furnishings are suitable and in good condition.
Ensure program vehicles are maintained and staff follow driving procedures, including completing travel logs.
Conduct morning, evening, meal, and medication observations; ensure safeguards, plans, structured procedures, schedules, staffing ratios, supervision, and safety requirements are followed.
Review food requisitions and inventory, and ensure menu items are available in line with individuals’ dietary restrictions or prescribed diets.
Use professional and empathetic interpersonal skills when counseling, supporting, or negotiating with families, staff, and outside agencies.
Monitor in-facility and community activities for compliance with regulations and agency and program policies; ensure policies are followed through training and observation.
Direct staff in planning and coordinating services that teach life skills, support independence and community participation, promote socially appropriate behaviors and community integration, and develop health and safety skills.
Evaluate Medical Coordinators, Assistant Managers, and Direct Support Professionals; provide training, support team building and productive working relationships, and reinforce Direct Support Professional Core Competencies.
Hold staff meetings as needed, communicate relevant agency information, support team productivity, and allocate staff and resources.
Attend required meetings, staff development and training, service meetings, and agency-wide management meetings.
Establish procedures for integrating special services into Residential Habilitation and collaborate with supervisors and others on facility-related issues.
Ensure scheduled fire and emergency evacuation drills are completed, monitor progress, and maintain proper records and documentation.
Collaborate with the IDT, review team summaries and recommendations, and ensure continuity of care, implementation, and follow-up.
Ensure personal and clothing allowance procedures are followed and that individuals’ choices and access to personal funds are respected.
Respond on call to emergencies, ensuring adequate staffing, adherence to agency procedures, required reporting, and the well-being of individuals and staff.
Collaborate with clinical teams and supervise or coordinate Medical Coordinator work to ensure health and medical procedures receive adequate attention, follow-up, and advocacy.
Cover leadership duties when a position is vacant or its incumbent is on leave, and perform other assigned duties.