Client Care Case Manager- Family Specialist

Yakima Union Gospel Mission•Yakima, WA

13d•Onsite

About The Position

The Client Care Case Manager supports YUGM’s mission of helping people move from homelessness to wholeness by working with client service guests, connecting them with resources, and guiding them through steps toward change. The role provides case management to guests across YUGM programs, including individualized goal planning, supportive coaching, resource connections, and progress monitoring. It also supports children and families through programming and activities at the Family Shelter. The position is expected to uphold YUGM’s Christian beliefs and its core values of Love, Professionalism, and Outcomes, and to provide spiritual care to clients, staff, volunteers, and community partners. The role works collaboratively with the Case Management Manager and Client Services colleagues, maintains accurate and confidential records, supports shelter operations and safety, and contributes to program improvement. Duties are primarily performed in a well-lighted, temperature-controlled environment with usually moderate noise. Some travel between YUGM sites and community locations is required; outdoor work in inclement weather and irregular hours may also be required. The position involves substantial walking around campus and may require lifting items weighing up to 50 pounds. Salary is $17.13–$25.00 per hour.

Requirements

Strong Christian faith and the ability to express and share it with others.
Teachable and able to learn systems and approaches based on YUGM’s perspective and response to homelessness and trauma.
Strong interpersonal skills and ability to maintain confidentiality.
Capable written, verbal, and spiritual communication skills.
Proficiency with common office productivity hardware and software.
Valid Washington driver’s license, good driving record, and proof of insurance.
Personal and work ethic reflecting YUGM’s Core Values of Love, Professionalism, and Outcomes.
Ability to work independently and as part of a team amid deadlines, interruptions, and changing priorities while maintaining attention to detail.

Nice To Haves

Spanish language abilities.
Prior experience working with children and families.
Prior experience working with people in crisis, including effective de-escalation, dispute resolution, and problem-solving skills.
Prior experience working with individuals with mental health issues, physical disabilities, or developmental disabilities.
Training and experience in homelessness, addiction, childhood trauma, and poverty.
Some higher education in Social Work, Counseling, Education, Pastoral Ministry, or a related field.

Responsibilities

Uphold and promote YUGM’s Christian beliefs, core values, policies, and procedures with integrity.
Build professional, caring, strength-based relationships with clients and others, and contribute to a compassionate, faith-oriented workplace culture.
Collaborate with the Client Services team, share pertinent resource information, and occasionally provide staff trainings.
Provide spiritual care and look for opportunities to pray with others, counsel from God’s Word, and model Christian faith.
Carry an assigned caseload and provide individualized case management to guests across YUGM programs.
Meet regularly with assigned clients to coach them, assess progress and emerging needs, and identify next steps.
Develop and maintain individualized plans with clients, including goals, barriers, supports, and next steps; adjust plans as circumstances change.
Coordinate or support population-specific programming addressing clients’ developmental, relational, and spiritual needs, including those of children and families.
Connect clients with community resources and services, including employment, medical and long-term care, legal, immigration, and housing resources.
Maintain timely, accurate, and professional documentation according to YUGM standards.
Coordinate client transportation and other logistical support as needed and approved.
Use best practices, research, client feedback, and input from leaders and peers to improve case management services.
Welcome families to the shelter, complete registration using paper forms and computer software, review policies, give tours, and provide basic hygiene items.
Host and monitor meals, support appropriate dining-room behavior and cleanup, and assist with room cleaning as needed when guests check out.
Maintain the Family Shelter playground, toys, children’s clothing room, and supply inventories; restock supplies as needed.
Assist the Services Coordination Manager in assessing family needs and developing measurable steps toward a positive exit from the Family Shelter.
Oversee and organize Kids Klub for ages 3–8 and Mid Kids for ages 9 and up; maintain program curriculum and supplies.
Screen and train volunteers for children’s and family programs, and train volunteers on the impact of adverse childhood experiences (ACEs).
Develop children’s programs that enhance families’ shelter stays and introduce children to a relationship with Jesus.
Plan weekly and seasonal family activities and provide families with a monthly calendar of events.
Monitor client spaces for cleanliness, safety, supplies, and furnishings; participate in the Client Services rotation supporting Checkpoint operations, including screening and welcoming clients.
Accurately record client information, outcomes, surveys, and other program data; protect confidential and sensitive information.
Attend required trainings and meetings, stay current on relevant policies and resources, and serve on assigned cross-functional teams or task forces.
Perform other duties as assigned in support of YUGM’s mission and values.