Family Specialist / Case Manager

Catholic Charities•Hartford, CT

8d•$22 - $23

About The Position

The Family Center Specialist provides administrative and programmatic support to the Family Center and coordinates basic human needs services, family recruitment, outreach, marketing, community engagement, and case management. The role supports family development, early childhood programming, parenting education, and community partnerships so families can access needed resources and services. The position serves as an experienced human services professional expected to work independently and exercise sound judgment. It involves family intake and needs assessment, referrals and advocacy, follow-up, family engagement and retention, program coordination, documentation, and maintaining confidential case records in the Case Worthy system. The employee also helps maintain the organization and cleanliness of the center and supports community programs, partnerships, meetings, and special events. The position requires schedule flexibility to accommodate programming, outreach, family engagement, training, meetings, and special events. The employee is expected to demonstrate professionalism, accountability, and commitment to the agency’s mission and values.

Requirements

An associate degree in human services, early childhood education, social work, or a related field is preferred; significant social services experience may also be considered.
Strong oral and written communication skills.
Proficiency in Microsoft Word, Excel, and Outlook, as well as Canva and artificial intelligence tools used for administrative, communication, and program development purposes.
Demonstrated cultural competence and respect for the diverse cultural attitudes, beliefs, values, and practices of families served.
Strong networking and relationship-building skills, including the ability to establish and maintain effective community partnerships.
Knowledge of child development, family-centered practices, parenting education, and community resources.
Empathy, professionalism, enthusiasm, dependability, and commitment to serving families.
Ability to maintain appropriate professional boundaries while providing supportive, respectful, and empowering services.
Ability to encourage self-sufficiency, promote positive social behaviors, and support families in achieving their goals.
Strong organizational, problem-solving, time-management, and documentation skills.
Ability to work independently, exercise sound judgment, remain flexible, and adapt to changing programs and family needs.
Willingness to work flexible hours and schedules, including evenings, weekends, and special events when required.
Ability to collaborate effectively with agency staff, community partners, families, and other stakeholders.

Nice To Haves

Bilingual proficiency in Spanish and English is strongly encouraged.
An associate degree in human services, early childhood education, social work, or a related field is preferred.

Responsibilities

Promote programs to parents, families, and community stakeholders in collaboration with agency staff to help programs reach and maintain full capacity.
Distribute monthly calendars, flyers, and other materials promoting center programs, activities, and events.
Participate in community events, meetings, and outreach to promote services and strengthen community partnerships.
Build and maintain relationships with community organizations, service providers, and other stakeholders to increase awareness of resources and services.
Support recruitment efforts to engage new families and encourage participation in center programs.
Conduct intake assessments to identify and evaluate the comprehensive needs of children and families.
Provide referrals, advocacy, and follow-up to connect families with mental health services, healthcare, health insurance, housing, food and energy assistance, employment, and other basic-needs resources.
Provide family-centered, peer-to-peer support that empowers families to identify needs, access resources, and work toward self-sufficiency.
Maintain communication with families to encourage participation, support retention, and address barriers to services.
Help families navigate community resources and social service systems.
Provide administrative and programmatic support to Family Center programs and activities.
Support early childhood family programming and help families transition children to kindergarten.
Coordinate the RISE program for girls ages 5 to 18, maintain the adult volunteer opportunity, and support the Entrepreneurship program.
Provide or coordinate parenting education and family development activities that promote social connection.
Coordinate basic human needs programs and services so families can access appropriate resources.
Complete and maintain family assessments, intake forms, attendance records, evaluations, and other required program reporting materials.
Provide case management and maintain accurate, confidential, up-to-date family records, including data entry and documentation in the Case Worthy system.
Maintain the cleanliness and organization of the center, office areas, program materials, and supplies.
Collaborate with community partners to coordinate and implement programs and special events, including the Children’s Festival and Three Kings Day Celebration.
Attend required staff meetings, training sessions, supervision sessions, and community meetings.
Collect program data accurately and consistently, identify patterns and trends, and use results to inform the supervisor of trends that may affect services.
Perform other duties as assigned by the Director or requested by the agency.