Client Care Agent - Fairview (12 Month Term)

Agriculture Financial Services Corporation•Fairview, AB

2d•Onsite

About The Position

At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta. This position is required to work in the Fairview branch office. However, periodically may be asked to work in other AFSC branches. Travel in these circumstances will be reimbursed according to AFSC’s Employee and Board of Directors Expense Policy. As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.

Requirements

Consistently goes above and beyond to understand customer requirements and surpass their expectations
Takes steps to ensure work is done properly, communicates status, and addresses any errors
Plans and prioritizes work to meet commitments aligned with organizational goals
Relates openly and comfortably with diverse groups of people
Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks
Learns and adopts new technologies
High School Diploma and 3 years of experience OR College Diploma and 1 year of related experience

Nice To Haves

knowledge of Alberta and the Agriculture industry

Responsibilities

Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).
Ensure a positive experience through courteous interactions.
Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.
Provide quality service to clients while identifying opportunities to secure new business or support retention.
Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted environment.
Collect, analyze, and synthesize information to provide a resolution as quickly as possible to the client enquiries (online problem solving, trouble shooting and real time support in person, over the phone or online through chats and email.
Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility.
Prepare documents using a multitude of computer applications and responsible for gathering and summarizing data for reports.
Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.
Utilize various online platforms to engage departments and assist with client enquiries.
Provide assistance to the Client Care team virtually or in person as required.
Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.