Client Care Advisor

Furever Family Veterinary Care Center•East Moline, IL

About The Position

Furever Family Veterinary Care Center is hiring a Client Care Advisor in East Moline, Illinois. The role welcomes pet owners and supports an exceptional client experience while assisting the veterinary team in delivering care to pets and their families. The advisor manages client interactions and administrative duties, coordinating with veterinary staff to help ensure smooth patient flow. The company describes its work as compassionate, comprehensive veterinary care in a welcoming environment, with a focus on personalized service and lasting relationships with clients and the community.

Requirements

Excellent communication and interpersonal skills, with a friendly, compassionate demeanor.
Strong organizational skills and the ability to multitask efficiently.
Previous experience in a customer service or client-facing role; veterinary, medical, or related experience is preferred.
Proficiency with computer systems and appointment scheduling software.
A genuine love for animals and commitment to their welfare.

Nice To Haves

Previous experience in a veterinary, medical, or related environment.

Responsibilities

Greet clients warmly and assist them promptly and professionally.
Schedule appointments and manage client communications by phone, email, text, and in person.
Maintain organized and accurate client records in the management system.
Provide clear information about services, treatment plans, and billing inquiries.
Coordinate with veterinary staff to facilitate smooth patient flow and excellent client experiences.
Perform administrative tasks, including processing payments and managing inventory orders as needed.