Client Benefit Specialist

The Canada Life Assurance Company • Montreal, QC

1d • Hybrid

About The Position

We’re looking for a Client Benefit Specialist to join our Benefits Administration Solutions team, a leading provider of outsourced plan administration services. Our team is powered by a relentless focus on serving our customers and delivering flexible benefits plans offered by Canada Life. Are you ready to take your career to the next level? This is your chance to join a close-knit team of highly professional, customer-focused individuals who are passionate about delivering exceptional service. In this role, you’ll work directly with clients to seamlessly administer their workplace benefit plans and play a critical role in maintaining long-term satisfaction. You’ll have the opportunity to shape the client experience, support implementations, define and test system enhancements, streamline processes, and serve as a trusted resource for outsourced administration and supported systems.

Requirements

• Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
• Superior interpersonal skills and a proven ability to maintain valued relationships
• Strong understanding of group life and health products and administrative processes
• Strong technical skills (Excel, Access, Word)
• Critical thinking and problem-solving abilities
• Attention to detail with strong time management and organizational skills
• Ability to multi-task and prioritize competing deadlines
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

Nice To Haves

• Basic knowledge of accounting and aptitude for mathematics

Responsibilities

• Act as the primary liaison between outsourced clients and Canada Life teams, managing employee benefits plans and annual flexible plan re-enrolment activities
• Establish administrative processes for outsourced and non-outsourced clients
• Participate in new client implementations and business process improvements, including the analysis and set up of the client’s benefit plan
• Gather client requirements for payroll, HRIS electronic feeds, and reporting
• Collaborate with IS teams to resolve technical issues related to GroupNet Flex
• Train clients and provide ongoing support on GroupNet Flex system usage
• Provide second-level support to the Benefits Administration Solutions call centre
• Occasional business travel may be required

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed